CHRISTOPHER LUNDQUIST
Business Systems Analyst
Phoenix,AZ
Summary
Business Systems Analyst with 8 years of experience in system enhancements and stakeholder engagement. Expert in eliciting and specifying business needs, ensuring that solutions are feasible, consistent, and effectively meet organizational goals. Proven track record in user acceptance testing and requirements analysis, driving efficiency and reliability in complex systems.
Overview
2019
2019
years of professional experience
Work History
IT Business Systems Analyst
Portland General Electric
Tualatin, OR
5 2018 - 5 2024
- Led Rates and Billing update implementations in Oracle CCB/C2M, and MDM, systems, including requirement scoping and documentation, functional analysis and design, configuration, and both change and SOX documentation.
- Analyzed public utility tariff filings to interpret and document business requirements.
- Assessed business requirements to create focused solutions.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Assisted in budget planning by identifying cost-effective technology solutions that met present needs while allowing for future scalability.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
- Improved stakeholder satisfaction with detailed requirement gathering and effective communication.
- Managed a Quality Assurance testing team to ensure that the necessary scenarios were identified, covered, and testing was completed on time.
- Coordinated user acceptance testing, documenting results, and securing stakeholder approvals.
IT Quality Assurance Analyst, Customer Service
Portland General Electric
Tualatin, OR
04.2016 - 05.2018
- Provided subject matter expertise for rates and billing process expectations, fostering collaboration and clarity with developers.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Accurately implemented rates configuration updates in Banner Customer Information System (Banner CIS).
- Led rates testing for upgrade from Banner CIS to Oracle CCB, ensuring accurate customer billing.
- Designed and executed test cases, ensuring development results were 100% accurate and met requirements.
- Discovered, analyzed, and prioritized defects, providing actionable solutions to improve system reliability, and ensure on-time delivery of updates.
Business Analyst, Rates and Regulatory Affairs
Portland General Electric
Portland, OR
02.2015 - 04.2016
- Led analysis for energy Production Operations and Maintenance in General Rate Case submission, ensuring compliance and accuracy.
- Filed Portland Public Schools solar project property sale application, supporting renewable energy initiatives.
- Validated financial models for Oregon Public Utility Commission (OPUC) submission, enhancing precision and regulatory adherence.
- Responded to OPUC data requests, ensuring timely and accurate information.
- Investigated OPUC orders for Trojan Decommissioning Fund and responded to Federal Energy Regulatory Commission audit requests.
Specialized Billing Advisor
Portland General Electric
Tualatin, OR
10.2012 - 02.2015
- Configured rates updates in Power Billing System (PBS) to ensure compliance with regulatory tariff and accurate customer billing.
- Configured contracts in PBS, applying regulatory tariff and rate schedule knowledge.
- Analyzed electricity consumption data to identify and resolve billing anomalies.
- Investigated meter reading exceptions, ensuring accurate, timely billing per tariff rules.
- Corrected billing errors, adjusting 132 accounts monthly, surpassing team average of 41.
- Led Budget Report design, reducing processing time from 12-15 hours to 4-6 hours daily.
Customer Service Advisor
Portland General Electric
Tualatin, OR
10.2011 - 10.2012
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
Education
Bachelor of Science - Finance
Arizona State University
Tempe, AZAssociate of Applied Science - Computer Information Systems
Phoenix College
Phoenix, AZSkills
Process documentation
Workflow Analysis
Functional specifications
User acceptance testing
Production support
Stakeholder relations
Agile expertise
Software development life cycle
Root-cause analysis
SQL proficiency
Documentation
Solution implementation
Requirements gathering
Requirements definition
Software testing
Requirements Analysis
Quality Assurance Testing
Release Management
SOX Compliance
Jira
ServiceNow
Oracle CCB, MDM, and C2M
Release Management
Change Management
Timeline
IT Quality Assurance Analyst, Customer Service
Portland General Electric
04.2016 - 05.2018
Business Analyst, Rates and Regulatory Affairs
Portland General Electric
02.2015 - 04.2016
Specialized Billing Advisor
Portland General Electric
10.2012 - 02.2015
Customer Service Advisor
Portland General Electric
10.2011 - 10.2012
Associate of Applied Science - Computer Information Systems
Phoenix College
IT Business Systems Analyst
Portland General Electric
5 2018 - 5 2024
Bachelor of Science - Finance
Arizona State University
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