Christopher Lybrook
Lindenhurst,IL
Summary
Experienced leader with strong capabilities to develop and share insights to mobilize and inspire others to successfully foster sales and meet or exceed customer service goals in a fast-paced environment. Customer service oriented with demonstrated communication and leadership capabilities. Detail oriented with the ability to manage multiple projects and responsibilities.
Overview
25
25
years of professional experience
Work History
Service Technician
Delfino HVACR
01.2018 - Current
- Installing, maintaining, and repairing ventilation, refrigeration, and air conditioning systems and equipment
- Identifying maintenance risks on equipment
- Diagnosing electrical and mechanical faults for HVACR systems
- Cleaning, adjusting, and repairing systems, and performing warranty services
- Performing emergency repairs promptly and efficiently
- Providing technical direction and on-the-job training
- Keeping daily logs and records of all maintenance functions
- Ensuring compliance with appliance standards and Occupational Health and Safety Act
- Complying with service standards, work instructions and customer requirements
- Assisting with customer queries
- Timely travel to and from jobsites to meet set ETA per individual job ticket
Deli Manager
Mariano's
04.2017 - 05.2018
- Leads department and assigned sub-departments to achieve sales and profitability goals while maximizing customer experience
- Develops an atmosphere of empowerment and engagement to develop a diverse and inclusive team that delivers service to our customers
- Manage staff of 12-25 individuals
- Manages and attains store sales, gross profit, expenses, income, and payroll budgets
- Supports Company EEO and other employment policies in all management practices and maintains a professional harassment-free work environment for all employees
- Engages department personnel to provide courteous, helpful, and efficient service to customers
- Enforces Company policies and procedures
- Informs appropriate personnel of store plans, programs, and operations that affect their areas, and encourages feedback from all employees to increase productivity
- Implements store organization through proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority
- Develops department employees through orientation, training, establishment of objectives, communication of rules, and constructive discipline, while building employee morale, motivation, and loyalty
- Identifies and develops department employees' abilities to prepare them for promotional opportunities and to meet the changing needs of the Company
- Inventory control for deli and assigned sub-departments
- Quality control for all departments on customer service and expiration dates
- Manage and coordinate holiday ordering, sales, and promotions per corporate initiatives
- Work with other departments for any needed supplies to complete daily production tasks and goals
- Manage and control catering orders for on time completion and customer satisfaction
Store Manager
Walgreens
05.2015 - 03.2017
- Leads all areas of store operations to achieve sales and profitability goals while maximizing customer experience
- Develops an atmosphere of empowerment and engagement to develop a diverse and inclusive team that delivers service to delight our customers
- Manage staff of 15-50 individuals
- Manages and attains store sales, gross profit, expenses, income, and payroll budgets
- Supports Company EEO and other employment policies in all management practices and maintains a professional harassment-free work environment for all employees
- Engages store personnel to provide courteous, helpful, and efficient service to customers
- Implements competitive pricing programs/price structure category, and sales, promotional, and advertising programs
- Works with the Pharmacy Manager toward the success of the pharmacy operation (scheduling, customer service, and in stock) and maintains a working knowledge of the pharmacy functions
- Enforces Company policies and procedures
- Informs appropriate personnel of store plans, programs, and operations that affect their areas, and encourages feedback from all employees to increase productivity
- Provides feedback regarding store operations to district manager to facilitate active involvement in the success of the district
- Implements store organization through proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority
- Develops store employees through orientation, training, establishment of objectives, communication of rules, and constructive discipline, while building employee morale, motivation, and loyalty
- Identifies and develops store employees' abilities to prepare them for promotional opportunities and to meet the changing needs of the Company
- Including development of future store leaders in the store manager trainee program
- Maintains an awareness of global development in the retail, pharmacy, and management fields and integrates them into own practices
Assistant Store Manager
Walgreens
10.2007 - 05.2015
- Provide a foundation of support for the store manager and all employees
- Focus includes promotion of store initiatives, store presentation, marketing execution, inventory management, loss prevention, payroll management, team member engagement, and daily operational cost control
- Manage staff of 15-50 individuals
- Responsible for hiring, scheduling, payroll, training, development, discipline, and supervision of team members
- Controls the store's safe and 'bank', including electronic register readings, cash withdrawals, cash accounts, daily cash reports, and cash over and short records
- Maintain correct inventory on hand, review weekly product ordering and adjust based on current and future sales promotions, seasonal demands, and community sales trends
- Monitor daily and monthly front end and pharmacy sales revenue goals, suggestive sell metrics, prescription dispensing volume, company initiatives (flu shots, Prescription Savings Club, loyalty card)
- Prepares and controls records and reports required by or beneficial to the Company
- Oversee and work with outside vendors to align product selection and maintain inventory
- Ensures returned/damaged goods program is kept current
- Merchandise new and corporate designed displays including rotating seasonal items
- Improves and maintains store condition, maintenance, an appearance for the safety, health and well-being of customers and employees, and ensures adherence to applicable government regulations and laws
- Receive and stock product shipments from warehouse
Store Manager
Family Video Movie Corp.
10.2004 - 09.2007
- Manages all areas of store operations to achieve sales and profitability goals while maximizing customer experience
- Focus includes promotion of store initiatives, store presentation, marketing execution, inventory management, team member engagement, and operational cost control
- Managed staff of 7 to 15 employees
- Personnel Control, including hiring, discipline, termination, mentoring employees to help improve performance and sales
- Maintains payroll for entire staff
- Collects and reports sales & performance statistics to corporate office
- Inventory control including completion of daily/weekly/monthly inventories
- Shipping/Receiving of products to and from other stores as well as corporate office
- Ordering of store supplies and materials as needed
- General maintenance of store inside and out
- Assisted with new store set ups, receiving inventory, general building, set up of product, and inventory of completed sections
- Responsible for daily operations including daily sales and bank reconciliation
- Provided insight to management on volume of titles to procure and any specific movie genre that would appeal to specific demographic in store community
Manager of Field Operations
JMA Installation & Construction Services
07.2002 - 09.2004
- Company Overview: Independent graphics and marketing company providing brand support to clients including re-imaging through installation of graphics
- Independent graphics and marketing company providing brand support to clients including re-imaging through installation of graphics
- Provided overall project management for client engagements including scheduling of jobs using critical path analysis, scheduling and management of work crews, ordering of supplies/equipment to be onsite, and collaboration with customer during project
- Travel to job sites to oversee installation crews and ensure adherence to project schedule for multiple location projects
- Provided direction to crew on required demolition, painting, construction, and completion of any punch list items
- Acted as liaison between client and management to provide status updates, establish and revise schedule as necessary, address and resolve any concerns or complaints, negotiate and facilitate contracting for any additional services or supplies required for out-of-scope requests
- Maintained quality control of demolition of existing graphics (point of sale displays, fleet graphics, original equipment manufacturer graphics) and installation of new graphics to ensure contractors maintained a high standard of work and best results possible were achieved in the finished product
- Controlled warehouse for assigned projects including receiving inventory, ensuring correct quantity/quality of materials, and oversaw repackaging for shipment to individual job sites
- Also worked to reorder any damaged materials, and redistributed or returned any extra materials to avoid additional costs
- Conferred with department head to coordinate warehouse activities such as production, sales, and purchasing
- Independent graphics and marketing company providing brand support to clients including re-imaging through installation of graphics
Lead Field Supervisor
Color Arts Inc.
08.1999 - 05.2002
- Company Overview: Independent graphics and marketing company providing brand support to clients including re-imaging through installation of graphics
- Independent graphics and marketing company providing brand support to clients including re-imaging through installation of graphics
- Assisted project manager on assigned client engagements including scheduling of jobs, scheduling and management of work crews, ordering of supplies/equipment to be onsite, and collaboration with customer during project
- Travel to job locations to oversee installation
- Participated in establishing work schedules, ensured job tasks were assigned effectively and completed properly
- Ordered and received materials, supplies, and equipment from warehouse
- Facilitate control of missing or damaged material received at job sites
- Provided customer support by trouble shooting any issues and resolving scheduling issues
- Warehouse control of inventory, including salvage of damaged or unused material
- Independent graphics and marketing company providing brand support to clients including re-imaging through installation of graphics
Education
Certified Pharmacy Technician -
Waukegan West High School
Waukegan, ILSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Time tracking
- Customer relationship management
- Inventory management
- Operating test equipment
- HVAC systems
- Electrical systems
- Troubleshooting
- Safety procedures adherence
- Document management
- Testing and evaluation
- Scheduling and coordination
- Diagnostics skill
- Project management
- Technical support
- Work documentation
- Regulatory compliance
- Equipment demonstration
- Client relationship management
- Type equipment expertise
- Project oversight
- Report generation
- Field service management
- Verbal and written communication
- Hand tools
- System upgrades
- Incident reporting
- Quality control
- Compliance documentation
- Inventory control
- Equipment maintenance
- Emergency response
- Client education
- Equipment calibration
- After-sales support
- Expertise in installations
- Troubleshooting and Diagnostics
- Warranty repair
- Hospitality and accommodation
- Service ticket accuracy
- Service call response
- Maintenance and repair
- Troubleshooting and analysis
- Testing and analysis
- Troubleshooting and diagnosis
- Work order prioritization
- Following safety practices
- Problem-solving
- Safety management
- Multitasking
- Active listening
- Organizational skills
- Teamwork and collaboration
- Time management
Qualifications Summary
- Experienced leader with strong capabilities to develop and share insights to mobilize and inspire others to successfully foster sales and meet or exceed customer service goals in a fast-paced environment.
- Customer service oriented with demonstrated communication and leadership capabilities.
- Detail oriented with the ability to manage multiple projects and responsibilities.
Timeline
Service Technician
Delfino HVACR
01.2018 - Current
Deli Manager
Mariano's
04.2017 - 05.2018
Store Manager
Walgreens
05.2015 - 03.2017
Assistant Store Manager
Walgreens
10.2007 - 05.2015
Store Manager
Family Video Movie Corp.
10.2004 - 09.2007
Manager of Field Operations
JMA Installation & Construction Services
07.2002 - 09.2004
Lead Field Supervisor
Color Arts Inc.
08.1999 - 05.2002
Certified Pharmacy Technician -
Waukegan West High School
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