Christopher Lyn
Coconut Creek,FL
Summary
Knowledgeable and dedicated customer service/sales professional with 15+ years of experience in building and maintaining customer relations. Solid and energetic team player with an outgoing, positive attitude and proven skills in establishing rapport with clients. Committed to customer satisfaction and contributing to the success of the team and organization.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal/Marksman Security Co.
Fort Lauderdale/Jacksonville, FL
12.2019 - Current
- Daily monitoring and inspection of buildings, grounds, and work sites.
- Patrolled premises in company vehicle and by foot.
- Monitored CCTV system from control room.
- Wrote detailed incident reports on property damage, theft, and unusual activity.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded to various of types of incidents. Collected necessary information to create incident report.
- Communicated with Security Operations Center during and after all incidents.
Service Manager II
Wells Fargo, NA
Jacksonville, FL
04.2017 - 08.2019
- Interview, Hire, and Onboard new and transferring team members.
- Maintained team productivity and quality of service by setting and maintaining clearly defined expectations.
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers to ensure all expectations were met and to uncover any further needs..
- Met with management team weekly to discuss weekly goals and expectations.
- Collaborate with district and branch manager to identify and resolve potential areas of opportunity.
- Thoroughly review bank documents, electronic and physical, to prepare branch for quarterly/annual audits.
- Branch consistently scored 85-95% on all audits.
Service Manager I
Wells Fargo, NA
Fort Lauderdale, FL
05.2015 - 04.2017
- Interact and build rapport with customers to maximize customer retention and growth.
- Assisted customers and employees with escalated issues or complaints.
- Prioritize, manage and delegate multiple tasks.
- Responsible for finding and resolving any cash/transaction discrepancies.
- Coach tellers around service/sales skills.
- Collaborate with team members to discuss and implement their development plan.
- Teller team consistently increased product sales by 6-10% quarter-over-quarter.
Lead Bank Teller
Wells Fargo, NA
Fort Lauderdale, FL
10.2014 - 05.2015
- Maintained genuine, friendly and professional customer relations.
- Counted, verified and handled bank deposits and armored car transactions.
- Accurately completed high-volume currency counts. Responsible for ensuring dual control process was being executed according to bank policies and procedures.
- Introduced customers to other bank team members to help meet financial needs.
- Mentored team members around their areas of opportunity and recognize their strengths.
- Set expectations around wait time, resolution of issues, and availability of funds for customers.
- Teller team's Transaction Accuracy rate was above 89% 3 consecutive quarters.
Bank Teller
Wells Fargo, NA
Fort Lauderdale, FL
12.2013 - 10.2014
- Built and strengthened customer relationships with honesty, genuine and effective communication.
- Uncovered product needs by reviewing account history, asking high-impact questions and following steps taught in training.
- Educated customers on proper usage of banking website and mobile apps.
- Reconciled cash drawer and branch vault daily and resolved any cash/transaction discrepancies.
- Lead team in credit line and new account referrals 4 consecutive months
Education
Broward College
Davie, FL2005
High School Diploma -
North Lauderdale Academy High
North Lauderdale, FL2003
Skills
- Customer Service
- Microsoft Outlook, Word, Excel, Sharepoint
- Upselling Products and Services
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Team Collaboration
- Customer Account Management
- Excellent Communication
Timeline
Security Officer
Allied Universal/Marksman Security Co.
12.2019 - Current
Service Manager II
Wells Fargo, NA
04.2017 - 08.2019
Service Manager I
Wells Fargo, NA
05.2015 - 04.2017
Lead Bank Teller
Wells Fargo, NA
10.2014 - 05.2015
Bank Teller
Wells Fargo, NA
12.2013 - 10.2014
Broward College
High School Diploma -
North Lauderdale Academy High
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