Christopher Lyn

Operations and After-Sales Manager

Hermes

11.2014 - 09.2023

Managed a team of 15 sales specialists, 3 operations associates, and 4 security guards
Managed all store opening and closing procedures that ranged from balancing register tills to making sure all high value items were locked away in safe at the end of the night
Facilitated quarterly merchandise buys of new product, in both New York and Paris, in tandem with the Store Director
Contributed to the professional development of the operations team through weekly trainings and performance evaluations
Assessed, processed, and kept track of over 500+ client repairs and alterations per year
Educated the sales and operations teams with an in depth understanding of product knowledge as directed by corporate guidelines
Led the team in cultivating long lasting client relationships by delivering exceptional customer service to every client
Developed a program that required sales specialists to collect meaningful data, such as birthday's, major milestones, sizes and key wish list items, for personalized client development
Organized, scheduled, and ran an annual physical inventory of the store
Conducted weekly and monthly cycle counts and promptly reconciled inventory discrepancies caused by mistakes made at the point of sale
Collaborated daily with 5 other store managers on risk management, physical security, and inventory management
Supported the sales and operations team in resolving all client issues promptly while ensuring complete customer satisfaction
Processed bi-weekly supply orders for the sales floor such as shopping bags and office supplies for the back of house
Coordinated with 10-15 vendors, every month, on projects ranging from store maintenance to Hermes specialty events
Organized around 5-7 events, each year, ranging from charitable events to celebrations, such as Mother's Day, that positively increased sales by doubling or tripling the number of units sold
Formulated weekly schedules with attention to peak hours to ensure optimal floor coverage
Ensured timely payroll submissions through ADP for a team of 25+ employees
Communicated daily with corporate office and warehouse regarding new merchandise shipments as well as client owned merchandise, such as repairs and alterations
Supervised the daily processing of outgoing client shipments with attention to timeliness
Maintained a neat, organized, and well stocked selling floor to reflect the correct visual image as directed by corporate guidelines
Coordinated with the Store Director to achieve a 15% increase in sales year over year to reach a $30m+ annual target
Partnered with Store Director to conduct monthly evaluations of the store's performance.

Summary

Overview

Work History

Operations and After-Sales Manager

Operations Manager

Education

Technological Systems Management

Associate of Applied Science - Computer Repair

Skills

References

Timeline

Operations and After-Sales Manager

Operations Manager

Technological Systems Management

Associate of Applied Science - Computer Repair

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