Christopher Lynch
Evansville,IN
Summary
Highly-motivated Marine Corps Veteran with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Estimator/Project Manager
Bassemiers Fireplace & Patio
Evansville , IN
2021.06 - 2024.01
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Assists in developing scopes of work for bid packages.
- Maintains accurate records of estimated versus actual costs incurred during projects.
- Identifies potential risks associated with proposed projects and recommends strategies for mitigating those risks.
- Performs post-project analysis to identify areas where improvements can be made in estimating processes.
- Created and implemented processes to ensure successful completion of projects.
- Prepared cost estimates for projects of varying sizes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Branch Manager
Bath Fitter
Evansville , IN
2020.08 - 2021.06
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Sales/Project Manager
Phoenix Construction
Evansville , IN
2019.11 - 2020.07
- Conduct In-Home Sales Consultations selling including but not limited to, Windows, Roofing, Siding, Gutters, Fencing, Decks, Bathroom Remodels, Kitchen Remodels, Additions, Painting, and Drywall.
- Estimate customer projects with accuracy including materials and labor for the project utilizing scale drawings, product description, and accurate measurements.
- Preform follow-up calls on all non-buying customer to overcome objections.
- Provide Storm damage inspections for customers wanting to file insurance claims.
- Work with Insurance companies regularly on the behave of customers to ensure they receive all services needed to complete all claims.
- Managed post sale process including material list, ordering material, delivery, and scheduling of installations to fit both company and customer schedules.
- Manage all projects sold in company utilizing MS Excel, tracking spending, time on job, and profitability of job.
- Preform regular job site visits to ensure all projects are on pace to be completed on time and meet customers’ expectations.
- Preform Post install inspections to ensure the customers’ expectations have been meet and there are no issues to be resolved.
- Execute Self lead generation utilizing company Social Media and through knocking on doors in various neighborhoods weekly.
Project Specialist, Exteriors
Lowes Home Improvment
Evansville , IN
2017.09 - 2019.10
- Performed In-Home Sales Consultations selling Windows, Roofing, Siding, Gutters, Fencing, Decks, HVAC Units, and Whole Home Generators.
- Performed follow-up calls to non-buying customers to overcome objections and drive sales for the Program and Store.
- Resolved all customer issues in partnership with Store Management and Installers.
- Managed Post Sale process including ordering material, delivery of material, and scheduling installation with Installer and Customers, until completion of installation.
- Executed Post Install Inspections to ensure all projects met City/County Code, Install Guidelines, and Customer expectations.
- Achieved Annual Sales goals in Close Rate (55%), Annual Sales Target, and Annual Growth to Target (+35%).
- Managed Customer notes in Project Tool system to ensure accurate notes regarding appointments for all buying and non-buying customers.
- Performed Self Lead Generation in Store via Sample Table, Walking Store and engaging Customers, and using Personal Social Media Accounts.
- Created Estimates for each project including Scale Drawings, Product Descriptions, Accurate Measurements, and Appointment Questionnaires.
- Preformed In-Store training for Associates to ensure they had a proper knowledge about the program and how to enter and obtain an appointment.
- Recruited Installers for the Program to ensure we had an efficient and quick turn-around time for all installations.
Selling Sales Manager
The Home Depot Inc
Evansville, IN , WY
2016.08 - 2017.09
- Recruited, managed, and trained all Sales Consultants in accordance to company standards.
- Managed all Sales from start to finish while working in partnership with the Install Service Manager.
- Preformed In-Home sales, selling Windows, Roofing, Siding, Attic Insulation, and Gutters.
- Preformed customer follow-ups with all buying and non-buying customers to ensure excellent customer service.
- Provided Sales Leadership, Objection Training, and conflict resolution for all team members to ensure a professional Sales Team and environment.
- Resolved all project issues in partnership with Install Service Manager and Sales Consultants.
- Achieved Sales goals on monthly basis and an annual basis, with 14% growth to prior year.
- Executed Sales Meetings to ensure constant proper training and to ensure all sales goals were met weekly, monthly, and annually.
- Managed Sales consultants appointments and calendars, to ensure proper logistics to reduce miles driven by Sales Consultants.
- Managed and resolved customer issues and complaints in order to obtain the highest level of satisfaction for the customer.
Service Operations Supervisor
Schwan's Home Service
Evansville, IN , IN
2014.05 - 2016.02
- Managed and executed inventory control for 10 trucks and the freezer totaling over $2 Million of products.
- Managed and maintained financial records for accounts payable with multiple vendors.
- Lead and managed the execution and loading of all trucks in accordance with the set loading schedule established.
- Maintained depot and truck upkeep ensuring all FDA, DOT, and Fire Codes were met and upheld.
- Assisted in Sales meetings, Sales leadership, and executed customer service complaints resolution.
- Organized the execution of all major vehicle repairs and ensured all Preventive Maintenance deadlines were met in a timely manner to maintain DOT safe vehicles.
- Executed Safety meetings, ensuring all employees were OHSA and DOT compliant.
- Ensured all employees completed annual training, monthly safety training, and were consistently compliant with all safety regulations.
- Lead a team of 10 Route Sales Representatives in daily meetings to reach Sales and Safety goals.
- Lead One with One counseling's with each Route Sales Representative to set individual goals for each Sales Rep.
- Executed Route Re-engineering in which reduced miles by 200,000 less than previous year.
- Implemented inventory process to decrease shrink by 50%
- Achieved all sales goals over prior year by 25%, with 10% growth in buying customers over prior year.
Landing Support Specialist
Marine Corps
Camp Pendleton South , CA
2009.07 - 2013.07
- Supervised the movement and through put of personal and cargo through air crafts, ships, and rail carts.
- Provide counseling and mentorship to Team members which resulted in awards and promotions.
- Managed multiple tracking systems to maintain proper departure and arrival times.
- Supervised and inspected over 100.5M lbs. of cargo to be loaded and transported through air crafts, ships, and rail carts.
- Responsible for the security and safety of more than $600M of equipment until the date of departure.
- Organized and developed new tracking systems for cargo that resulted in a 30% increase of early transportation of cargo to destination.
- Effectively communicated with diverse Units to track and coordinate the safe arrival of all cargo under rough conditions and a high level of pressure.
- Supervised and instructed up to 400 personnel at a time on the proper building of all cargo to pass all requirements set forth in inspection manuals.
- Supervised and instructed 30 individuals how to properly execute the tasks required to complete daily operations.
Education
High School Diploma -
F. J. Reitz High School
Evansville2009-05
Skills
- Project Planning
- Estimate Preparation
- Scope Development
- Leadership
- Construction Knowledge
- Sales
- Conflict Management
- Military
Affiliations
- West Side Nut Club Member (2016)
Accomplishments
- Honorable Discharge (2016)
- Certificate of Commendation (2011)
Timeline
Estimator/Project Manager
Bassemiers Fireplace & Patio
2021.06 - 2024.01
Branch Manager
Bath Fitter
2020.08 - 2021.06
Sales/Project Manager
Phoenix Construction
2019.11 - 2020.07
Project Specialist, Exteriors
Lowes Home Improvment
2017.09 - 2019.10
Selling Sales Manager
The Home Depot Inc
2016.08 - 2017.09
Service Operations Supervisor
Schwan's Home Service
2014.05 - 2016.02
Landing Support Specialist
Marine Corps
2009.07 - 2013.07
High School Diploma -
F. J. Reitz High School
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