Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Christopher Lynn

West Hollywood,CA
Christopher Lynn

Summary

Hardworking sales and service team member proficient in preparing, packaging and displaying flowers, concentrates and edibles. Successful at operating with speed and efficiency to meet demand in fast-paced environments. Good relationship-building, organizational and multitasking abilities.

Overview

7
years of professional experience

Work History

ALL AMERICAN PAPERS
Washington , DC

Budtender
08.2017 - Current

Job overview

  • Ticketed, arranged and displayed merchandise to promote sales.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers with a friendly and inviting attitude.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Complied with federal, state, and local laws regarding the sale of marijuana products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Verified proper customer identification, medical information and paperwork.
  • Utilized point of sale systems to handle transactions accurately and efficiently.
  • Prepared merchandise for purchase or rental.
  • Verified customer identification to ensure they met age requirements for purchasing marijuana products.
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
  • Bagged or packaged purchases and wrapped gifts.
  • Handled large volume of cash with high accuracy and security each day.
  • Recommended, selected and located merchandise based on customer desires.
  • Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Adhered to company policies and procedures at all times.
  • Greeted customers to determine wants or needs.
  • Created positive and healthy customer interactions to align with company core values.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Stocked shelves with new product arrivals.
  • Handled returns and exchanges according to company policies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Drove repeat business through local grass roots networking and loyalty program.
  • Maintained records related to sales for store management.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Placed special orders or called other stores to find desired items.
  • Described merchandise and explained use, operation and care.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
  • Weighed and prepared products in order to accurately package and label items for sale.
  • Participated in team meetings to discuss sales goals and strategies.
  • Performed daily opening and closing duties including cleaning tasks as assigned.
  • Assisted customers in selecting the best products for their needs.
  • Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
  • Maintained a secure work environment by following safety protocols while handling cash or other valuables.
  • Monitored inventory levels and informed management when stock was low or depleted.
  • Provided excellent customer service by answering questions regarding product usage and benefits.
  • Operated cash registers to process payments from customers.
  • Educated customers on responsible consumption practices such as dosage control and safe storage methods.
  • Assisted management in training new budtenders on policies and procedures.
  • Advised customers on various products such as effects, flavors, potency levels, and prices.
  • Leveraged cannabis menu and reviewed applications to fulfill pick-up and delivery orders.
  • Organized backroom shelves according to item size and category for easy access.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Kept up-to-date records of all transactions in compliance with state regulations.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Processed returns and exchanges in accordance with company policy.
  • Acted as subject matter expert to present partner brands at retail, events and within cannabis industry and community.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Researched new products, strains and trends as well as important law changes regarding dispensaries.
  • Advised customers regarding safety measures necessary for cannabis consumption.
  • Managed supply restocking, display arrangements and general housekeeping.
  • Greeted customers and promoted various cannabis products.
  • Resolved customer complaints in a timely manner to maintain satisfaction ratings.
  • Conducted regular inventory checks to ensure adequate product availability.
  • Oversaw sale of merchandise such as flowers, concentrates and edibles.
  • Assisted customers in selecting products based on their needs and preferences.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Operated equipment and machinery according to safety guidelines.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed routine maintenance and repair.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.

Starbucks
West Hollywood, CA

Barista
04.2018 - 03.2021

Job overview

  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Operated cash registers to process customer payments.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Created signs and displays to advertise store products or events.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Provided excellent customer service by responding to inquiries quickly and efficiently.
  • Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Input orders into point of sale system and handled customer payments.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Restocked product displays based on demand and projected sales.
  • Supported highest standards of conduct and service to support company reputation.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Utilized POS system to receive and process customer payments.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Ordered and received supplies to restock beverage items.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
  • Checked brewing equipment for proper functionality.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.
  • Collected payments and provided accurate change.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Sliced fruits, vegetables and meats for use in food service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Maintained calm demeanor during high-volume periods and special events.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Described menu items to customers and suggested appealing products.
  • Received and accurately processed customer payments.
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

George Washington University
Washington, DC

Bachelor of Science from Criminal Science
05-2018

University Overview

Skills

  • Production leadership
  • Edibles upselling
  • Dispensary security
  • Preparing packages
  • Supporting medical patients
  • Discussing cannabis
  • Changing out tills
  • Counting money
  • Patience and empathy
  • Maintaining security
  • Rolling joints
  • Online order management
  • Loyalty promotion
  • POS system operation
  • Building rapport
  • Product merchandising
  • Packaging products
  • Cleanliness and hygiene
  • Key holder
  • Cannabis strain identification
  • Customer education
  • Promotions and discounts
  • Cash handling experience
  • Weighing products
  • Sales proficiency
  • Restocking inventory
  • Maintaining confidentiality
  • Regulatory compliance
  • Point-of-sale system
  • Product knowledge expertise
  • THC & CBD products
  • Loss prevention

Timeline

Barista
Starbucks
04.2018 - 03.2021
Budtender
ALL AMERICAN PAPERS
08.2017 - Current
George Washington University
Bachelor of Science from Criminal Science

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Christopher Lynn