Lantz Lyon
Branford,CT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure VP, Desktop Engineering position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Director of IT
Princeton Medspa Partners LLC
04.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Was instrumental in setting up the company's Azure environment after migration from Google
- I worked with upper management to draft company governance policy for remote workforce and how to manage incorporating clinic staff into our Azure environment
- Manage multiple IT projects from budget to Hardware including creating refresh IT hardware timelines to ensure all merged companies have newest hardware
IT Systems Manager
Berkshire Hathaway HomeServices New England, New York, and Hudson Valley Properties
06.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Manage all IT operations for the Berkshire Hathaway Home Services New England office
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Security and Transaction Systems Manager
Sacred Heart University
12.2013 - 06.2021
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Wrote and updated technical documentation covering system components.
- Managed system updates and patches, maintaining a stable and secure environment for end-users across the organization.
- Led cross-functional teams in the successful completion of high-impact IT projects on time and within budget constraints.
Desktop Support Technician
Yale University
09.2013 - 12.2013
- Spearheaded the IP conversion project as a contractor moving Yale from public IP range to Private IP range which covered more than 1000 systems
- Troubleshot and resolved 20 plus complex hardware and software issues generated by the ticketing system
- Resolved over 50 customer and server-related support issues, assigned.
IT Procurement Manager
Ardent Health Services
11.2011 - 08.2013
- As Procurement Manager of IT equipment and software for the entire Enterprise I was involved in ordering over 2000 computers
- Used Image Now to track and process over 200 software requests that come through and ensure the requests were completed in the required time frame
- Managed the 1000 license inventory for all software across Enterprise and ensure we were in compliance
- Maintained over 2000 assets coming and going and track and updated the database as needed.
Sr. Desktop Analyst
Ardent Health Services
03.2007 - 11.2011
- Was project manager for the Imaging and deployment of 1500 Dell desktop and laptop computers at healthcare and hospital facilities throughout Northeastern Oklahoma
- Installed and configured healthcare electronic health records software applications for users throughout the organization including those in critical-care areas requiring 24x7 availability
- Resolved trouble-tickets and break-fix issues requiring innovative solutions due to an environment amid multiple migrations for a market of more than 3000+ users
- Responsible for daily inventory count and chain-of-custody tracking for all inventoried IT computing assets valued at over 2 million dollars
- Was responsible for creating training for end users to acclimate to new EHR.
Education
Master of Science, Cyber Security -
Sacred Heart University
Fairfield, CT06.2021
Bachelor's degree, Information Technology -
American InterContinental University
01.2004
High school Diploma, History -
Nathan Hale High School
01.1990
Skills
- Excellent Communication
- Dependable and Responsible
- Customer Service
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Organization and Time Management
- Decision-Making
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Director of IT
Princeton Medspa Partners LLC
04.2023 - 12.2023
IT Systems Manager
Berkshire Hathaway HomeServices New England, New York, and Hudson Valley Properties
06.2021 - 04.2023
Security and Transaction Systems Manager
Sacred Heart University
12.2013 - 06.2021
Desktop Support Technician
Yale University
09.2013 - 12.2013
IT Procurement Manager
Ardent Health Services
11.2011 - 08.2013
Sr. Desktop Analyst
Ardent Health Services
03.2007 - 11.2011
Master of Science, Cyber Security -
Sacred Heart University
Bachelor's degree, Information Technology -
American InterContinental University
High school Diploma, History -
Nathan Hale High School
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