Christopher MacArthur
San Jose,CA
Summary
Proven to excel in fast-paced environments, I leveraged my problem-solving skills and customer service expertise at Albertsons Grocery to enhance shopping experiences, resulting in increased customer satisfaction. Skilled in cash management and adept at building customer relationships, I consistently met performance goals, contributing to the store's positive reputation and sales growth.
Overview
9
9
years of professional experience
Work History
Clerk
Albertsons Grocery
02.2016 - 01.2025
- Supported customer inquiries by providing information and resolving issues promptly.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Removed trash, swept, and mopped floors for professional appearance.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Retrieved items for customers and verified prices.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Operated cash register to accurately process and record customer payments.
- Conducted daily cleaning tasks to maintain hygienic shopping environment.
- Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
- Conducted inventory checks to prevent stock shortages, ensuring product availability.
- Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
- Managed return process for unsatisfied customers, ensuring positive resolution.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Mountain View Academy
Mountain View, CASkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Relationship building
- Point of sale operation
- Problem-solving
- Flexible and adaptable
- Customer service
- Inventory assessment
- Task prioritization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Clerk
Albertsons Grocery
02.2016 - 01.2025
High School Diploma -
Mountain View Academy
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