CHRISTOPHER MACIAS
Nash
Summary
Accomplished Delivery Team Lead at PepsiCo, adept in task delegation and route planning, significantly increased employee retention through professional development. Skilled in team supervision, I enhanced customer satisfaction by ensuring efficient, timely deliveries. My proactive approach in collaborating with sales and warehouse operations underscored my commitment to operational excellence and customer service.
Overview
22
22
years of professional experience
Work History
Delivery Team Lead
PepsiCo
07.2012 - Current
- Delivery Team Lead -
- Increased employee retention rates by fostering professional growth opportunities through training programs and skill development.
- Worked proactively with sales representatives and warehouse operations to understand customer needs.
- Managed group of 10 CDL-certified delivery drivers.
- Maintained accurate records of deliveries completed and incident reports for regulatory compliance purposes.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Customer Sales Representative -
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Delivery Driver - CDL Class A
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Vending Route Driver -
- Minimized product waste by closely monitoring expiration dates and rotating items accordingly.
- Safely operated company vehicles while adhering to all traffic laws and regulations, ensuring timely deliveries without accidents or incidents.
- Stayed up-to-date on industry trends and popular products to ensure a competitive edge over other vending services in the area.
Merchandise Associate
Walmart
05.2012 - 07.2012
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
Delivery Driver
Leader Distribution Systems Pepsi-Cola
02.2003 - 04.2012
- Delivery Driver - Class A CDL
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Education
High School Diploma -
San Bernardino High School
San Bernardino, CA06-1991
Skills
- Task delegation
- Scheduling coordination
- Route planning
- Team supervision
Timeline
Delivery Team Lead
PepsiCo
07.2012 - Current
Merchandise Associate
Walmart
05.2012 - 07.2012
Delivery Driver
Leader Distribution Systems Pepsi-Cola
02.2003 - 04.2012
High School Diploma -
San Bernardino High School
Similar Profiles
Brandon DixsonBrandon Dixson
Warehouse Technician at PepsiCoWarehouse Technician at PepsiCo
Brandon MillerBrandon Miller
Warehouse Worker at PepsiCoWarehouse Worker at PepsiCo
Victoria BlackmerVictoria Blackmer
GM Sr. Lead at PepsiCoGM Sr. Lead at PepsiCo
Caleb DawsonCaleb Dawson
Equipment Operator at PepsiCoEquipment Operator at PepsiCo
Victoria WrightVictoria Wright
Print Room/Outside Sales at KR Enterprises/ FastSigns Longview, TxPrint Room/Outside Sales at KR Enterprises/ FastSigns Longview, Tx