Christopher MacKinnon
Milton,VT
Summary
Bringing excellent organizational skills and positive, upbeat demeanor to ensure efficient office operations. Well-versed in essential administrative tasks and proficient in software applications. Committed to enhancing productivity and supporting team success. Developed strong organizational and multitasking abilities in fast-paced office environment. Seeking to transition into new field, leveraging transferable skills to contribute effectively in diverse settings.
Overview
25
25
years of professional experience
Work History
Lead Crestron Programmer / Office Administrator
Audio Visual Environments
01.2016 - 02.2025
- Create customer proposals and place orders for new AV systems.
- Invoice customers once AV system installation is complete.
- Work with manufacturers to ensure all orders arrive in a timely fashion
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Programming and troubleshooting of all Crestron control systems.
- Designing and creating GUIs for all Crestron touchpanels.
- Worked with testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Office Manager
Advance System Design
05.2014 - 01.2016
- Create customer proposals and place orders for new AV systems.
- Invoice customers once AV system installation is complete.
- Work with manufacturers to ensure all orders arrive in a timely fashion.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
Floor Manager / Operations
Advance Music Center
07.2009 - 05.2014
- Managed team of 7 employees to maintain smooth-running operations of shop floor as well as ensuring motivation and positive morale.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Balanced cash drawers and prepared daily deposits.
- Posted new manufacturer invoices for payment.
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw supply restocking, area cleaning, and product organization.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Sales Engineer
Sweetwater Sound, Inc.
08.2008 - 04.2009
- Take incoming customers calls and help determine the best products for the customer.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Generated new leads through cold calling, social media outreach, and attending industry events.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology to provide customers with up-to-date information and solutions.
Trust Administrator
Chittenden Trust Company
04.2001 - 08.2002
- Research Legal documents such as Trust Agreements and Wills.
- Ensured the timely and accurate distribution of trust assets to beneficiaries in accordance with the terms of the trust agreements.
- Maintained accurate records of all transactions, ensuring proper documentation for audit purposes and regulatory compliance.
- Review documents for new accounts to ensure proper setup and tax treatment.
- Assisted in the onboarding of new clients, smoothly transitioning them into the company's trust services.
Bank Sales and Service Representative
Chittenden Trust Company
02.2000 - 04.2001
- Supervisor within the branch.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handle customer transactions on the teller line.
- Balance cash drawers and run the main vault and safe deposit when needed.
- Convey a helpful and friendly attitude to customers and be a team player within the branch.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Berklee College of Music -
Berklee College of Music
05.2007
Colchester High School -
Colchester High School
06.1996
Skills
- Office administration
- Administrative support
- Database entry
- Customer engagement
- Inbound phone call handling
- Billing oversight
- Spreadsheet development
- Word processing
- Typing 80 words per minute
Timeline
Lead Crestron Programmer / Office Administrator
Audio Visual Environments
01.2016 - 02.2025
Office Manager
Advance System Design
05.2014 - 01.2016
Floor Manager / Operations
Advance Music Center
07.2009 - 05.2014
Sales Engineer
Sweetwater Sound, Inc.
08.2008 - 04.2009
Trust Administrator
Chittenden Trust Company
04.2001 - 08.2002
Bank Sales and Service Representative
Chittenden Trust Company
02.2000 - 04.2001
Colchester High School -
Colchester High School
Berklee College of Music -
Berklee College of Music
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