Summary
Overview
Work History
Education
Skills
Summary
Timeline
Generic

Christopher Macklin

Gainesboro,TN

Summary

Experienced with diagnosing and resolving technical issues. Utilizes excellent communication skills to provide clear and effective customer support. Knowledge of troubleshooting processes ensures timely and accurate solutions.

Overview

10
10
years of professional experience

Work History

Material Handler

Beretta USA
10.2024 - 08.2025
  • Received incoming serialized material, printed corresponding tags and scanned their barcodes to JDE to maintain accurate inventory records.
  • Transported inventory items to appropriate locations.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Performed cycle counts and inventory control to accurately track product levels.

CNC Machine Operator

Beretta
06.2021 - 10.2024
  • Properly loaded and unloaded materials in and out of machines.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Increased product quality by adhering to strict tolerances and carefully monitoring machining processes.
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Maintained tight tolerances with design specifications.

Customer Service Advisor

HSNi
05.2017 - 07.2018
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
  • Maintained 7 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.

Tier 1 Technical Support Advisor

Kelly Connect
10.2015 - 05.2017
  • Delivered exceptional service under pressure during peak periods or system outages, maintaining professionalism at all times.
  • Improved first call resolution rates by actively listening to customer concerns and troubleshooting effectively.
  • Enhanced customer satisfaction by providing timely and effective Tier 1 technical support.
  • Educated customers on product features and functionalities, empowering them with the knowledge needed for self-support when possible.
  • Managed multiple concurrent chats, providing prompt assistance without sacrificing attention to detail or quality of service.
  • Resolved technical issues for customers through phone, email, and chat support channels.
  • Guided customers through step-by-step solutions while maintaining clear communication and empathy throughout the interaction.

Education

GED -

New Iberia High School
New Iberia, La
05.1996

No Degree - Information Technology

University of Phoenix
Tempe, AZ

Skills

  • Material handling
  • Loading and unloading
  • Attention to detail
  • Customer service
  • Positive attitude
  • Quality control
  • Computer skills
  • Remote support
  • Clear communication

Summary

I possess intermediate knowledge of computers. I have basic understanding, and limited hands on experience, with inventory control software. I am very organized, detail driven, self motivated and a fast learner.

Timeline

Material Handler

Beretta USA
10.2024 - 08.2025

CNC Machine Operator

Beretta
06.2021 - 10.2024

Customer Service Advisor

HSNi
05.2017 - 07.2018

Tier 1 Technical Support Advisor

Kelly Connect
10.2015 - 05.2017

GED -

New Iberia High School

No Degree - Information Technology

University of Phoenix

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