Christopher Macomber
Menomonee Falls,WI
Summary
Dynamic leader with a proven track record, driving operational excellence and enhancing customer satisfaction. Skilled in problem resolution and team building, I implemented innovative strategies that boosted sales and reduced costs. Adept at managing diverse teams, I fostered a positive work environment while achieving significant business growth.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
GeneralManager
Honeybaked Ham Store
10.2017 - 02.2025
- Led daily operations, ensuring efficient workflow and high-quality customer service.
- Developed and implemented training programs to enhance staff performance and product knowledge.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Analyzed sales data to identify trends, driving strategic decisions for promotional initiatives.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Improved operational efficiency by streamlining workflow processes.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
District Loss Prevention Manager
Nordstrom
02.2014 - 10.2016
- Developed and implemented loss prevention strategies to reduce shrinkage across multiple locations.
- Analyzed inventory discrepancies and identified root causes to facilitate corrective actions.
- Trained and mentored store teams on loss prevention policies and procedures to enhance compliance.
- Collaborated with law enforcement to investigate theft incidents and recover stolen merchandise.
- Conducted regular audits of operational processes to identify vulnerabilities in security practices.
- Utilized data analytics tools to monitor trends in theft and recommend preventive measures.
- Led cross-functional teams in developing initiatives that improved overall store safety and security protocols.
- Enhanced employee awareness through ongoing education programs regarding theft prevention techniques.
- Informed senior management of emerging loss prevention trends, enabling proactive adaptation to changing industry dynamics.
- Established a positive work environment through consistent enforcement of company policies and guidelines related to loss prevention.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and training store personnel.
- Collaborated with store managers to develop comprehensive action plans for loss prevention initiatives.
- Improved employee awareness on loss prevention policies through regular workshops and trainings.
- Supported talent acquisition efforts by assisting in the screening, interviewing, and selection process for loss prevention staff hires.
- Conducted thorough investigations of theft incidents, leading to the identification and apprehension of suspects.
- Contributed to strategic planning by providing valuable insights on trends in retail theft and fraud tactics.
- Enhanced store security by conducting regular audits, identifying vulnerabilities, and recommending improvements.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Observed video surveillance systems for prompt emergency response.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Area Loss Prevention Manager
Nordstrom Rack
09.2013 - 02.2014
- Developed and implemented loss prevention strategies to reduce shrinkage across multiple retail locations.
- Conducted regular audits and assessments to identify vulnerabilities in security protocols.
- Trained and mentored store teams on effective loss prevention techniques and crisis management procedures.
- Collaborated with law enforcement on theft investigations, resulting in improved incident resolution processes.
- Monitored daily cash handling procedures, ensuring proper controls were in place to minimize discrepancies or fraud opportunities.
- Boosted employee awareness on loss prevention by conducting regular training sessions and workshops.
- Conducted thorough investigations of theft incidents, leading to increased recovery of stolen merchandise.
Loss Prevention Manager
Nordstrom Rack
04.2012 - 09.2013
- Developed and implemented loss prevention strategies to minimize shrinkage.
- Led investigations into theft incidents, coordinating with law enforcement when necessary.
- Trained and mentored staff on loss prevention procedures and best practices.
- Analyzed security footage to identify patterns and prevent future losses.
Loss Prevention Agent
Nordstrom Rack
08.2008 - 04.2012
- Monitored surveillance systems to identify suspicious activities and prevent loss incidents.
- Conducted regular audits of merchandise and inventory for accuracy and compliance.
- Collaborated with local law enforcement to report thefts and apprehend suspects.
- Trained new staff on loss prevention protocols and emergency response procedures.
- Led investigations into internal theft, ensuring thorough evaluations and documentation.
- Reduced inventory shrinkage by conducting thorough store audits and identifying security gaps.
- Reviewed CCTV footage regularly, identifying suspicious behavior patterns for further investigation or action.
Warehouse Manager
Re-deux Furniture
10.2004 - 08.2008
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and efficiency standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices in warehouse procedures and equipment usage.
- Coordinated logistics for inbound and outbound shipments, enhancing delivery timelines.
- Developed training programs focused on safety compliance and operational efficiency for new hires.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
Education
American History
Central Michigan University
Mount Pleasant, MI08-2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
- Certified Serve Safe Manager
Timeline
GeneralManager
Honeybaked Ham Store
10.2017 - 02.2025
District Loss Prevention Manager
Nordstrom
02.2014 - 10.2016
Area Loss Prevention Manager
Nordstrom Rack
09.2013 - 02.2014
Loss Prevention Manager
Nordstrom Rack
04.2012 - 09.2013
Loss Prevention Agent
Nordstrom Rack
08.2008 - 04.2012
Warehouse Manager
Re-deux Furniture
10.2004 - 08.2008
American History
Central Michigan University
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