Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Madden

Nampa

Summary

Dedicated and skilled warehouse worker with 5 years of experience driving efficient receiving, inspection, and storage operations to maintain accuracy. Demonstrates excellent ability to handle diverse materials, boxes, crates, and pallets to achieve high-quality packaging standards and reduce risk. Committed to meeting production and quality goals through dedication and expertise. Seasoned customer associate with 6 years of experience dedicated to providing the highest quality service and making customers feel welcome. Consistently exceeds sales expectations and contributes to company goals. Recognized for timeliness and situational awareness, supporting productive work environments. Enthusiastic senior customer service representative with over 5 years of customer service and order management experience. Adds value to the business by providing outstanding customer service, engaging customers, and building relationships with buyers. Possesses a strong command of the company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at a high level to consistently meet or exceed business quality and productivity standards.

Overview

10
10
years of professional experience

Work History

Sales Specialist

Lowe's
03.2021 - 07.2024
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.

Deli Clerk

Costco
01.2019 - 01.2020
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Created appealing food arrangements for party trays and specialized orders.
  • Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.

Stock Associate

Amazon
01.2018 - 01.2019
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Managed inventory storage in clean and organized fashion.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Completed scheduled audits with efficient and accurate approach.
  • Maintained inventory count, tracked usage and documented variances.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Organized warehouse and stockroom areas using forklift and pallet jacks.
  • Checked and pulled defective or expired products from shelves.

Sales Representative

PMC
01.2016 - 01.2017
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Provided information about available products and services including membership details and purchase advantages.

Warehouse Mechanic

Berry's Plastics
01.2015 - 01.2016
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Operated company vehicles and heavy equipment with focus on safety and risk management.
  • Identified inadequate materials and faulty equipment and brought to supervisors' attention.
  • Used forklifts and pallet jacks to relocate products.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.

Education

Audio Engineering

SAE Institute Of Technology - Los Angeles
Los Angeles, CA
2019

High School Diploma -

Lee V Pollard
Corona, CA
05-2012

Skills

  • Shipping and Receiving
  • Logistics
  • Forklift Operation
  • Cleaning
  • Assembly and Production
  • Order Picking and Processing
  • Math
  • Warehouse Logistics
  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling

Timeline

Sales Specialist

Lowe's
03.2021 - 07.2024

Deli Clerk

Costco
01.2019 - 01.2020

Stock Associate

Amazon
01.2018 - 01.2019

Sales Representative

PMC
01.2016 - 01.2017

Warehouse Mechanic

Berry's Plastics
01.2015 - 01.2016

Audio Engineering

SAE Institute Of Technology - Los Angeles

High School Diploma -

Lee V Pollard
Christopher Madden