Christopher MADRIGAL
ZIMMERMAN,Minnesota
Summary
Outgoing Liquor Store Clerk demonstrating willingness assist customers and foster positive patron relationships through knowledgeable product selection and promotion of welcoming, friendly environment. Dedicated individual competent at overseeing floor operations in management absence. Ready for a new position where attention to detail and strong communication skills can are required and recognized.
Overview
21
21
years of professional experience
Work History
Liquor Store Clerk
City of Elk River
Elk River, Minnesota
06.2019 - Current
- Greeted customers upon entering the store and provided assistance with product selection.
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Operated cash register accurately to process customer payments.
- Assisted customers with loading purchased items into vehicles.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Performed daily opening and closing procedures according to established guidelines.
- Answered incoming calls promptly and professionally while providing accurate information about products, services, prices, promotions.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Prepared special orders for customers that could not be found on the shelf.
- Resolved customer complaints in a courteous and professional manner.
- Ensured proper security measures were taken when handling cash transactions.
- Participated in weekly team meetings to discuss new initiatives or strategies.
- Received deliveries from vendors and verified accuracy of order against invoice.
- Monitored shoplifting activity within the store premises.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
PCA/Paroll
Orion ISO
Golden Valley, Minnesota
05.2006 - Current
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Maintained accurate records of employee time cards and attendance records.
- Performed calculations to ensure accuracy of all salary payments.
- Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
- Resolved discrepancies in employee paychecks on an individual basis.
- Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
- Coordinated the implementation of new policies or procedures related to payroll processing.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Responded promptly to emergency situations according to established protocols.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Anoka County Park Ranger Supervisor
Anoka County
Anoka, Minnesota
05.2003 - 08.2006
- Investigated complaints received from visitors related to noise disturbances or violations of rules and regulations.
- Responded to emergency situations involving medical issues or natural disasters impacting the park.
- Collaborated with local law enforcement officers on investigations occurring within park boundaries.
- Facilitated communication between staff members working at different locations throughout the park.
- Directed and supervised park rangers in their daily activities, ensuring that all tasks were completed efficiently.
- Developed and implemented safety protocols for the protection of visitors, staff, and wildlife within the park.
- Monitored park grounds to ensure compliance with local regulations and environmental standards.
- Inspected trails and facilities on a regular basis to identify potential hazards or maintenance needs.
- Provided customer service assistance to visitors regarding permits, reservations, directions.
- Guided team members on how to respond effectively to different scenarios.
- Explained and enforced park rules and adhered to fire and safety guidelines and procedures.
- Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
- Contributed to park ranger training and development by mentoring and assisting new team members with tasks.
- Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
Education
EMT - EMT
Anoka Technical College
Anoka, MN05-2009
High School Diploma -
Woodrow Wilson Senior High School
Los Angeles, CA06-1978
Skills
- Liquor Law Compliance
- Customer Assistance
- Wine and spirits knowledge
- Heavy Lifting
- Shipment Verification
- Customer Service
- Problem-solving capabilities
- Stocking and Replenishing
- Loss Prevention
- Credit and cash transactions
- Payment Processing
- Effective communication abilities
Languages
Spanish
Limited
Timeline
Liquor Store Clerk
City of Elk River
06.2019 - Current
PCA/Paroll
Orion ISO
05.2006 - Current
Anoka County Park Ranger Supervisor
Anoka County
05.2003 - 08.2006
EMT - EMT
Anoka Technical College
High School Diploma -
Woodrow Wilson Senior High School
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