Christopher Mahoney
Leesburg,VA
Summary
Proven leader with extensive experience at Chick-fil-A, excelling in operations management and organizational development. Skilled in empowering teams, enhancing customer satisfaction, and resolving conflicts with empathy. Demonstrates exceptional problem-solving and critical thinking abilities, driving significant improvements in workplace efficiency and team productivity.
Overview
5
5
years of professional experience
Work History
Operations Management Supervisor
Chick-fil-A
12.2022 - Current
- Oversaw daily operations of the facility, addressing any issues promptly to maintain a safe working environment for all employees.
- Mentored and coached junior team members, empowering them to take on increased responsibilities and advance in their careers.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Leader
Chick-fil-A
05.2021 - 12.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Assisted the Operations Manager to efficiently and optimally run shifts.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Supervised both the Delivery Program and Delivery Drivers, as well as driver scheduling.
Trainer
Chick-Fil-A
06.2020 - 05.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Customer Service Representative
Chick-fil-A
10.2019 - 06.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Education
NFQ Level 6 - Automation And Instrumentation
Atlantic Technological University Sligo
Sligo, County Sligo, Ireland05.2024
Associate of Science - Engineering
Northern Virginia Community College
Sterling, VA05.2023
Skills
- Executive Leadership
- Planning and execution
- Operations Management
- Organizational Development
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
- Complaint resolution
- Coaching and Mentoring
Timeline
Operations Management Supervisor
Chick-fil-A
12.2022 - Current
Team Leader
Chick-fil-A
05.2021 - 12.2022
Trainer
Chick-Fil-A
06.2020 - 05.2021
Customer Service Representative
Chick-fil-A
10.2019 - 06.2020
NFQ Level 6 - Automation And Instrumentation
Atlantic Technological University Sligo
Associate of Science - Engineering
Northern Virginia Community College
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