Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Service Supervisor
Mastercare Inc.
04.2024 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed training materials to support onboarding of new team members, fostering knowledge retention.
Assisted with training and development of team members.
Managed daily operations of the service department, maintaining a high level of organization and productivity.
Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Updated job knowledge by attending workshops, training sessions and educational opportunities.
Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
Warehouse Worker
United Medco, Inc.
10.2018 - 06.2023
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Skilled at working independently and collaboratively in a team environment.
Processed incoming shipments, ensuring accurate inventory counts and proper storage procedures.
Loaded, unloaded, and moved material to and from storage and production areas.
Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Warehouse Worker
Ferguson Enterprise Inc.
10.2014 - 09.2018
Maintained clean, orderly work environment free of hazards.
Processed incoming shipments, ensuring accurate inventory counts and proper storage procedures.
Assisted in receiving, stocking and distribution of merchandise.
Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
Certified Nursing Assistant
St. John’s Nursing and Rehabilitation Center
01.2012 - 09.2014
Provided direct patient care, assisting with daily living activities and ensuring comfort.
Maintained cleanliness and safety of patient environments to support infection control protocols.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Upheld infection control and prevention policies across different patient-facing areas.
Responded to patient requests for supplies and personal comfort items such as extra blankets.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Documented patient information and care activities in electronic health record.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Maintained clean and safe environment, reducing risk of infections and promoting health.
Lifestyle Coach
Wildwood Lifestyle Center and Hospital
01.2008 - 04.2011
Established trust with clients, fostering positive relationships that encouraged open communication and collaboration.
Encouraged clients to set and achieve reasonable goals on weekly basis.
Documented behaviors, treatments and non-compliance issues.
Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Provided emotional support and companionship to clients.
Preserved patient safety by following safety protocols.
Helped clients to maintain independence and quality of life.
Encouraged clients to take part in activities tailored to individual needs.
Monitored and reported any changes in clients' physical and mental health.
Assisted clients with physical therapy exercises.
Processing Clerk
United States Air Force
05.1988 - 05.1992
Processed customer orders accurately and efficiently using order management systems.
Coordinated with shipping departments to ensure timely delivery of products.
Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
Processed customer orders in line with established policies and procedures.
Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
Enhanced customer satisfaction with prompt and accurate processing of orders.
Ensured compliance with company policies and industry regulations during all order processing activities.
Maintained high levels of accuracy in order processing, diligently verifying customer information and order specifics.
Improved order processing efficiency by meticulously reviewing and entering orders into system.
Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.
Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
Education
Associate degree - Logistics
Community College of The Air Force
United States Air Force
09-1991
Bachelor of Arts - Business Administration, Marketing
Keiser University
Fort Lauderdale, FL
07-2016
Skills
Experience with Microsoft Word; Worked with Excel
Worked in Human Resources for more than one year hiring field workers and keeping track of compliances
Filing, answering phones, data entry; inventory management specialist/demand processing; records maintenanceWorked in customer service department for 4 years; direct customer contact; received letters of commendation and appreciation from satisfied customers; received, prepared, and processed over 500 documents monthly regarding important/urgent mission requests while serving in the United States Air Force
Received positive comments from various employers and coworkers about being diligent, dependable, dedicated, punctual, and always willing to go the extra mile
Received returned items from customers and made documentations in the system
Received and handled customer requests for credit
Performed research on various products for part/model numbers
Familiar, and worked extensively, with Mac OS X, Windows Vista, Windows XP, MS Excel, MS PowerPoint, MS Word
Management experience
Policy enforcement
Supervisory role experience
Scheduling expertise
Employee engagement
Staff training
Multitasking and organization
Microsoft Excel
Paperwork processing
Complaint resolution
Documentation
Active listening
Reading comprehension
Filing
Coordination
Appointment scheduling
Customer relations
Scheduling
Conflict mediation
Customer service
Problem-solving
Decision-making
Problem resolution
Relationship building
Computer proficiency
Data entry
Microsoft PowerPoint
Cultural awareness
Building rapport
Prioritization
Administrative support
Professional telephone demeanor
Follow-up skills
Client relations
Conflict resolution
Task prioritization
Creative problem solving
Verbal and written communication
Adaptability and flexibility
Team collaboration
Dispute resolution
Timeline
Service Supervisor
Mastercare Inc.
04.2024 - Current
Warehouse Worker
United Medco, Inc.
10.2018 - 06.2023
Warehouse Worker
Ferguson Enterprise Inc.
10.2014 - 09.2018
Certified Nursing Assistant
St. John’s Nursing and Rehabilitation Center
01.2012 - 09.2014
Lifestyle Coach
Wildwood Lifestyle Center and Hospital
01.2008 - 04.2011
Processing Clerk
United States Air Force
05.1988 - 05.1992
Associate degree - Logistics
Community College of The Air Force
Bachelor of Arts - Business Administration, Marketing
Lifetime Member (Kids Counselor, Rockwall Team Member, Event Host, Kids Instructor) at Lifetime Fitness-Alpharetta, GALifetime Member (Kids Counselor, Rockwall Team Member, Event Host, Kids Instructor) at Lifetime Fitness-Alpharetta, GA