Christopher Maji

• Collaborated with other departments to align training programs with organizational goals and objectives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Delivered new employee onboarding and training sessions via Software.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Managed new employee orientation training process for more than Number employees each year.

• Planned optimal workflow through successful scheduling and task delegation.
• Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
• Elevated team performance with motivational approach and excellent training abilities.
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
• Involved associates in decision-making processes to empower team and drive continued successes.
• Controlled costs consistently to effectively eliminate waste and increase profits.
• Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
• Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
• Boosted brand awareness through creative and multifaceted marketing strategies.
• Coordinated clearance events to clear shelf space for new product lines.
• Supervised daily operations by directing customer service, inventory and sales operations.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Conducted inventory analysis to determine optimal stock levels.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Oversaw financial operations by monitoring expenses and reconciling bank statements.
• Organized shift meetings to communicate and resolve issues for night operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Used in-store system to locate inventory and place special orders for customers.

I was in ambassador to the conversion of the rickers stores to get go. We were responsible for training everyone from district leaders to team members on every aspect of the store. Our main focus was the kitchen. This included the conversion process during construction. We also converted computer systems and help them with all of our systems such as par levels and ordering processes. We taught classes for all and did Hands-On training for all.