Christopher Maldonado
Riverside ,CA
Summary
Proven track record in enhancing customer satisfaction and sales at Simpson Strong-Tie Company, leveraging exceptional customer service and product knowledge. Skilled in relationship development and fluent in Spanish, I excel in creating impactful customer connections. Achieved significant sales growth by implementing strategic merchandising and fostering long-term client relationships.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Simpson Strong-Tie Company
02.2014 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Effectively troubleshoots issues in a timely manner to meet customer needs.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Merchandiser
Altmans
01.2014 - 02.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Merchandiser
Colorama Wholesale Nursery
11.2012 - 01.2014
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
Associate
Home Depot
03.2010 - 10.2012
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Education
No Degree - History
Riverside City College
Riverside, CASkills
- Exceptional customer service
- Attention to Detail
- Cheerful and energetic
- Product Knowledge
- Organized and Efficient
- Driven
- Customer Relationship Building
- Interpersonal Communication
- Active Listening
- Problem-Solving
- Decision-Making
- Time Management
Golf, Travel, and Food.
I am an avid golfer who used to play 2-3 times a week. However, since welcoming our first baby, Nael Matis Maldonado, my schedule has changed, and I now play about once every other week. I hope to introduce Nael to the game early on, with aspirations of earning a scholarship and perhaps even a spot on the PGA Tour.
I also love to travel, exploring new destinations, cities, and restaurants. Traveling broadens my perspective and deepens my appreciation for what I have, while exposing me to diverse ideas and lifestyles that I respect. Food is an integral part of my life; I enjoy eating, cooking, and savoring different cuisines. I’m always eager to try new dishes and experience unique flavors.
Additional Information
Outside Sales Curriculum thus far completed:
Sales 101
Sales 102 - Residential
Sales 102 – National Retail
Role of a Retail Sales Representative (RSR)
Sales Dos and Don'ts
Creating a Sales Plan - Residential
Customer Portal Overview
Mobile Office - CJ Dal Pra (Residential, Ford F-150 No Cargo Glide)
Mobile Office - Darwin Waite (OEM, Ford F-150 with CargoGlide)
Mobile Office - Tony Federico (Commercial, Ford Explorer)
Mobile Office - Mario Flores (Retail, Ford F-150 Cargo Glide)
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Simpson Strong-Tie Company
02.2014 - Current
Merchandiser
Altmans
01.2014 - 02.2014
Merchandiser
Colorama Wholesale Nursery
11.2012 - 01.2014
Associate
Home Depot
03.2010 - 10.2012
No Degree - History
Riverside City College
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