Christopher Malloy
Henderson
Summary
Dedicated and personable customer service professional with proven experience in client support, product troubleshooting, and conflict resolution. Skilled in managing customer inquiries with professionalism and empathy while maintaining a high standard of service. Strong background in communication, technical assistance, and incident management from both corporate and security settings. Seeking an opportunity to contribute exceptional service, reliability, and exercise leadership.
Overview
9
9
years of professional experience
Work History
Armed Security Officer
Allied Universal, Homeless Resource Center (HRC)
05.2023 - Current
- Serve as the first point of contact for guests, staff, and visitors, ensuring a safe and welcoming environment.
- Provide responsive assistance, information, and support with professionalism and courtesy.
- Handle challenging situations with patience, empathy, and effective conflict resolution.
- Document incidents and communicate effectively with management and law enforcement when necessary.
- Monitored facility premises to ensure safety and security for all occupants.
- Conducted regular patrols to deter potential threats and identify safety hazards.
- Responded promptly to incidents, providing assistance and coordinating with local authorities.
- Implemented security protocols, enhancing overall safety measures within the center.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Sites- HRC(Homeless Resource Center), Dula Community Center(City Facility), Google Data Center(DB Schenker),Private HOA (Ones Queensridge Properties), Luxury Retail(Louis Vuitton, Birkin, etc.)
Product Support / Customer Experience Specialist
Rad Power Bikes
07.2021 - 04.2023
- Delivered exceptional customer service via phone, chat, and online channels.
- Processed product returns, warranty claims, and financial adjustments.
- Provided real-time courier updates and ensured clear communication to maintain customer satisfaction.
- Utilized technical and mechanical knowledge of e-bikes to assist with maintenance and troubleshooting.
- Consistently achieved or exceeded service-level goals for response time, accuracy, and customer satisfaction.
Fuel Maintenance Technician (AFSC 2FOX1)
United States Air Force & Air Force Reserve
07.2017 - 04.2019
- Maintained precise communication and coordination with team members to ensure safe fueling operations.
- Demonstrated accountability, attention to detail, and adherence to strict safety and operational standards.
- Collaborated with leadership to identify and resolve operational challenges in high-pressure environments.
Education
High School Diploma -
Tonopah Valley High School
Tonopah, ArizonaSkills
- Customer and client support excellence
- Strong communication and problem-solving skills
- Technical troubleshooting and product knowledge
- Conflict resolution and de-escalation
- MS Office and CRM software proficiency
- Detail-oriented documentation and reporting
- Emergency and incident response experience
- Public safety
- Body armor usage
- Report writing
- Guest relations
- Surveillance monitoring
- Crowd control
- De-escalation techniques
- Emergency response
- Facility protection
- Background checks
- Evidence preservation
- CCTV monitoring
- Crime prevention
- Executive protection
- Defensive tactics
- Arrest procedures
- Security planning
- Close quarters combat
- Court appearances
- Staff monitoring
- Non-lethal weapons
- Injury prevention
Timeline
Armed Security Officer
Allied Universal, Homeless Resource Center (HRC)
05.2023 - Current
Product Support / Customer Experience Specialist
Rad Power Bikes
07.2021 - 04.2023
Fuel Maintenance Technician (AFSC 2FOX1)
United States Air Force & Air Force Reserve
07.2017 - 04.2019
High School Diploma -
Tonopah Valley High School