Christopher Malone
Spring,Texas
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and responsible leadership. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Shift Supervisor/Administrator
Rite of Passage/Gulf Coast Trade Center
New Waverly, Texas
05.2015 - Current
- Provide ongoing support and training to employees, enhancing their understanding and utilization of standard operating procedures.
- Streamlined data analysis processes by developing user-friendly dashboards, facilitating quicker decision-making across departments
- Successfully managed multiple quarterly projects simultaneously, delivering them on time and within budget
- Identified and resolved data discrepancies, enhancing the accuracy and reliability of Incident reporting
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Enhanced collaborative efforts with improved handling of communications and related files
- Collaborated with various teams to identify areas for enhancement, resulting in improved efficiency and customer satisfaction
- Established positive working relationships with colleagues and supervisors, fostering a collaborative and supportive work environment conducive to achieving work goals and objectives
- Actively contributed to team meetings and discussions, offering valuable insights and suggestions to improve project outcomes and workflow efficiency
- Participated in establishment and implementation of organizational policies and procedures.
Advising Center Associate
The Sam Center
Huntsville, Texas
12.2016 - 05.2017
- Enhanced student experience by implementing streamlined advising procedures, resulting in increased student satisfaction and retention rates
- Utilized advising database to track and analyze student data, enabling proactive interventions to support student success and retention efforts
- Facilitated effective communication between students and academic advisors, ensuring prompt assistance and resolution of academic concerns
- Coordinated outreach initiatives to engage at-risk students, providing academic support and resources to enhance their likelihood of success
- Collaborated with faculty and staff to develop resources and workshops aimed at improving student academic performance and engagement
- Conducted regular audits of advising practices to ensure compliance with university policies and standards, contributing to a culture of accountability and professionalism
- Provided personalized academic guidance to students, aiding them in developing educational plans aligned with their career goals and aspirations
- Analyzed advising data and trends to identify areas for improvement and inform strategic decision-making within the advising department.
Student Ambassador
Sam Houston State University
Huntsville, Texas
01.2016 - 05.2017
- Trained and mentored new ambassadors to lead student-focused tours and events
- Explained campus programs and offerings to aid students in connecting with resources and interests
- Promoted interest in campus events, organizations, and mission
- Managed crisis communications with strategic and level-headed approaches
- Prepared and facilitated academic support workshops focused on time management, public speaking, and exam preparation strategies
- Maintained favorable perceptions of organizational accomplishments and agenda with influential leadership of communications program
- Directed development and communication of programs to maintain favorable public and stockholder perceptions of professional accomplishments, agenda, and environmental responsibility
- Responded to requests for information from media and designated appropriate spokespeople and information sources.
Bearkat Promotional Team
Sam Houston State – Bearkat Posse
Huntsville, Texas
02.2016 - 01.2017
- Coordinated promotional activities and giveaways at games to enhance the fan experience and boost student engagement, contributing to a vibrant and supportive game-day atmosphere
- Collaborated with campus organizations and student groups to promote games and activities, fostering a sense of community and school spirit among students
- Utilized social media platforms and digital marketing tools to promote upcoming games and events, reaching a wider audience and increasing student awareness and participation
- Conducted post-event evaluations to assess the effectiveness of promotional efforts and identify areas for improvement, informing future marketing strategies and initiatives
- Always maintained safety of all students/guest at events
- Established and met goals for improving organizational effectiveness
- Managed promotional materials and merchandise inventory, ensuring adequate supplies for games and events, and maintaining a professional and cohesive brand image
- Assisted in the planning and execution of game-day activities, including halftime shows, fan competitions, and special events, creating memorable experiences for students and fans alike
- Responded to emergencies and safeguarded people and property to maintain public order and safety.
Store Receiving Specialist/ Customer service representative
Habor Freight
Huntsville, Texas
10.2015 - 04.2016
- Spearheaded business development efforts, revitalizing sales, marketing, and service teams to capitalize on opportunities
- Demonstrated strong attention to detail and organizational skills in managing project documentation and files
- Resolved issues such as shortages and damages with thorough documentation and effective vendor relations
- Improved organizational efficiency with clear responsibilities, policies, and cross-functional procedures
- Utilized advanced Excel skills to develop and maintain estimating spreadsheets, improving accuracy and efficiency in cost estimation processes
- Participated in establishment and implementation of organizational policies and procedures
- Followed all safety procedures in operating equipment and performance of job duties.
Research Assistant
Sam Houston State University
Houston, Texas
01.2015 - 04.2015
- Provided administrative support for research projects, including scheduling meetings, coordinating participant recruitment, and managing project timelines and deliverables
- Conceptualized and implemented improved methods to track data and results
- Presented results of completed research projects to system review boards
- Analyzed query results using Microsoft Excel Spreadsheets
- Observed and mentored work of 3 research assistants to maintain conformity with research goals and data integrity.
Education
Bachelor of Science - Kinesiology
Sam Houston State University
Associate of Applied Science - Process Technology
Lone Star College
Skills
- Initiative and Result Driven
- Conflict Resolution
- Collaborator
- Customer Service
- Interpersonal and Communication Skills
- Critical Thinking and Adaptability
- Technologically Proficient
- Microsoft Office
- Responsible Leadership
- Time Management
- Attention to Detail
- Database Management
- Safety reviews
- Inventory Control
- Policy Enforcement
- Staff Management
Affiliations
- Secretary of The Sam Houston Chapter of National Panhellenic Council
- Membership Chairman of National Association of Black Journalist
- Mu Mu Nu Chapter of Omega Psi Phi Fraternity Inc.
- Bridge Builder Charity Foundation Service Member
- Rita B Huffman Service Member
Accomplishments
- Recognized by Texas House of Representatives for Community Improvement
- Recruiting Chair for Kinesiology and Health Recreation Association for Sam Houston
- National Honor Society
- 3-year Scholastic Athlete
- Dean's List Recipient
- Men of Honor Mentoring Group
- NAACP
Timeline
Advising Center Associate
The Sam Center
12.2016 - 05.2017
Bearkat Promotional Team
Sam Houston State – Bearkat Posse
02.2016 - 01.2017
Student Ambassador
Sam Houston State University
01.2016 - 05.2017
Store Receiving Specialist/ Customer service representative
Habor Freight
10.2015 - 04.2016
Shift Supervisor/Administrator
Rite of Passage/Gulf Coast Trade Center
05.2015 - Current
Research Assistant
Sam Houston State University
01.2015 - 04.2015
Bachelor of Science - Kinesiology
Sam Houston State University
Associate of Applied Science - Process Technology
Lone Star College
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