Christopher Malpass
Jacksonville,FL
Summary
Goal-oriented worker with proven background as gifted problem-solver with good critical thinking and organizational abilities. Deep dedication to collaboratively solving issues and achieving deadlines in high-volume settings.
Overview
17
17
years of professional experience
Work History
Inventory Control Specialist
RXO Corporate Solution
Ellenton, FL
05.2023 - Current
- Created reports on stock movements, shortages, overages, and other relevant data points for management review.
- Managed a team responsible for day-to-day operations associated with the company's warehousing activities.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Reviewed purchase orders and invoices to verify accuracy of information prior to shipment or receipt of products.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
Deli Clerk
Publix Super Markets Inc
Bradenton, FL
11.2021 - 04.2023
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Inbound Warehouse Associate
Amazon
Jacksonville, FL
04.2017 - 11.2021
- Adhered to safety regulations while operating machinery and moving products around the facility.
- Followed detailed instructions when receiving, processing, sorting, labeling, storing, picking, staging and loading merchandise.
- Managed cycle counts of inventory according to predetermined schedule.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Packed, sealed or affixed postage to prepare materials for shipping.
Assistant Store Manager
Follett Higher Education Group
Jacksonville, FL
11.2011 - 04.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented campaigns and promotions to help with developing goods and services.
Customer Service Representative
Publix Super Markets Inc
Jacksonville, FL
08.2007 - 08.2014
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Education
Some College (No Degree) - Business Administration and Management
University of North Florida
Jacksonville, FLSkills
- Stock Management
- Mentoring and Coaching
- Microsoft Office Suite
- Discrepancy Resolution
Affiliations
- Enjoy cheering for the Jacksonville Sharks Football Team
- Collect and play Lorcana TCG and Magic the Gathering
- Support my wife on her quest to be an Enneagram Coach
Accomplishments
- Employee of the month 3/13 at Publix
- Worked up from Seasonal Employee to Assistant Store Mananager with Follett
Languages
English
Native/ Bilingual
Timeline
Inventory Control Specialist
RXO Corporate Solution
05.2023 - Current
Deli Clerk
Publix Super Markets Inc
11.2021 - 04.2023
Inbound Warehouse Associate
Amazon
04.2017 - 11.2021
Assistant Store Manager
Follett Higher Education Group
11.2011 - 04.2017
Customer Service Representative
Publix Super Markets Inc
08.2007 - 08.2014
Some College (No Degree) - Business Administration and Management
University of North Florida
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