Christopher Malta
Conroe,TX
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Harley-Davidson Technician
Jack’s Custom Cycles
Lexington, S
- Assembled and repaired both custom and Harley-Davidson motorcycles for clients at Jack's Custom Cycles.
- Maintained tools and equipment to ensure optimal performance in the workshop.
- Assisted customers in selecting appropriate motorcycle parts and accessories for their needs.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Asset Manager
Prisma Health Baptist
Columbia, SC
- Managed asset allocation strategies for healthcare facilities and resources.
- Coordinated maintenance schedules for facility assets to ensure operational efficiency.
- Developed reports on asset performance for senior management review.
- Created processes to ensure accurate tracking and reporting of all assets under management.
Service Advisor
Mercedes-benz Of The Woodlands
The Woodlands, Texas
06.2025 - Current
- Responded promptly to customer inquiries via phone, email, or in person, facilitating effective communication.
- Resolved customer complaints efficiently and courteously, enhancing overall customer experience.
- Assisted customers with service inquiries and appointment scheduling, ensuring high levels of customer satisfaction.
- Explain service options, maintenance procedures, and recommended services to clients.
- Coordinate service workflow between technicians and customers.
Customer Service & Sales
Carolina Connect
Lexington, SC
01.2023 - 06.2025
- Collaborated with scheduling, customer service, sales team, and installers to provide seamless experiences for customers and clients.
- Delivered customer service and sales support to customers over the phone, ensuring satisfaction with each interaction.
- Answered incoming calls while in queue, made outbound calls to schedule installs, and outbound sales calls to create orders.
Education
Star Certified - NetStar
Mercedes-Benz
09.2026
Professional Harley-Davidson Certificate - Harley-Davidson
Motorcycle Mechanics Institute
Orlando, FL10.2006
Gilbert High School
Gilbert, SC06.2005
Skills
- Customer service
- Service workflow
- Service recommendations
- Scheduling software
- Product knowledge
- Attention to detail
- Multitasking and organization
- Effective communication
- Conflict resolution
Certification
- Briggs-Stratton Certificate - Lexington Technology Center - 2004
- Professional Harley-Davidson Certificate - M.M.I - 2006
- Mercedes-Benz Certificate - NetStar - Current
References
References available upon request.
Accomplishments
- Advisory Board Committee with Mercedes-Benz of The Woodlands
- Promoted from BDC representative to Service Advisor after 4 months
- Received Employee of the Month Award with Mercedes-Benz of The Woodlands
- Received (PhD) Professional Harley-Davidson Certification
- Placed 3rd in state competition for Briggs-Stratton small engine repair
Timeline
Service Advisor
Mercedes-benz Of The Woodlands
06.2025 - Current
Customer Service & Sales
Carolina Connect
01.2023 - 06.2025
Gilbert High School
Professional Harley-Davidson Certificate - Harley-Davidson
Motorcycle Mechanics Institute
Asset Manager
Prisma Health Baptist
Harley-Davidson Technician
Jack’s Custom Cycles
Star Certified - NetStar
Mercedes-Benz