Christopher Mangano
Mechanicsburg,PA
Summary
Compassionate healthcare and reimbursement professional focused on providing the highest levels of customer service and problem resolution to remove barriers to access for patients. Therapeutic areas of expertise include infectious disease, immunotherapy, urology, oncology, respiratory disease, dermatology, and neurology.
Overview
16
16
years of professional experience
Work History
Field Reimbursement Manager
McKesson Inc
Mechanicsburg, PA, USA
09.2024 - Current
- Field Reimbursement Manager responsible for educating on product coverage, reimbursement, prior authorizations and appeals, reducing barriers to access for providers and patients
- HCP Educator; prior authorization, appeals, patient affordability, and pharmacy benefits
Field Reimbursement Manager
Cencora Inc
Mechanicsburg, PA, USA
08.2021 - 08.2024
- Field Reimbursement Manager responsible for educating on product coverage, reimbursement, prior authorizations and appeals, reducing barriers to access for providers and patients
- Strong cross functional collaboration to build trust and relationships with providers, biologic coordinators, and office staff
- HCP Educator; hub services, patient affordability, pharmacy benefits, and prior authorization denial resolution
- Collaboration with Specialty Pharmacy Program Managers for case escalation and fulfillment resolution
- Lead biweekly business planning meetings with sales partners to discuss territory action plans, updates and trends
Patient Access Associate
Astrazeneca
Gaithersburg, MD, USA
08.2017 - 08.2021
- West Regional Team Lead responsible for case oversight, and pull-through, providing customer service to internal and external partners to resolve coverage and claim issues, and reduce barriers to access and for providers and their patients
- Internal FRM team educator providing updates on protocols and local payer updates via weekly touchpoints and team calls
- Partner to Field Reimbursement, collecting and interpreting payer trends and prior authorization requirements for national and regional payers
- Patient Educator for benefits, payer coverage, reimbursement, and affordability barriers
- HCP Educator; hub services, patient affordability, medical / pharmacy benefits, miscellaneous J-codes, buy and bill, and prior authorization denial resolution
Program Associate
Covance Inc
Gaithersburg, MD, USA
05.2014 - 08.2017
- Team Lead and subject matter expert in areas of healthcare reimbursement, payer policy and patient assistance
- Case manager for the Capitol Region providing white glove customer service to patients, providers and client representatives
- Identify program trends and opportunities for intervention with payers and provided recommendations to management
- Coordinate with sales representatives and reimbursement managers to educate patients and healthcare personnel on reimbursement, patient assistance, and copay savings programs
- Trainer of new employees on all aspects of the program including case management, benefits verification, and patient assistance application processing
Program Specialist
Covance Inc
Gaithersburg, MD, USA
01.2009 - 04.2014
- Reviewer of patient assistance applications to determine patient eligibility
- Conducted benefit verifications while following quality assurance guidelines to provide accurate benefits to providers, patients and the client
- Served as northeast regional contact for case escalation and problem resolution
- Participated in employee engagement committees to brainstorm and implement ideas to increase engagement
Education
B.S. - Marketing
Shippensburg University
Shippensburg, PA01.2001
Skills
- Microsoft Excel
- Word
- PowerPoint
- Sales Force
- Workday
- Veeva
- Denial resolution
- HIPAA compliance
- Written and verbal communication
- Issue resolution
- Medicaid expertise
- Provider relations
- Medicare
- Reimbursement strategies
- Commercial insurance
- Problem-solving abilities
Timeline
Field Reimbursement Manager
McKesson Inc
09.2024 - Current
Field Reimbursement Manager
Cencora Inc
08.2021 - 08.2024
Patient Access Associate
Astrazeneca
08.2017 - 08.2021
Program Associate
Covance Inc
05.2014 - 08.2017
Program Specialist
Covance Inc
01.2009 - 04.2014
B.S. - Marketing
Shippensburg University