Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Christopher Manning

Columbia,MO

Summary

I am a highly-motivated employee with a desire to take on new challenges. I have a strong work ethic and I am not afraid of overtime or learning new functions necessary for competing any task. I am highly adaptable to new challenges with the right information on tasks and have exceptional interpersonal skills, with detail oriented communication. I have many years of customer service, receiving and shipping knowledge with plenty of leadership and trainer experience for each task. I actively work with Microsoft Office daily and work to keep inventory reports accurate in processes where inventory must be adjusted for accuracy, making sure purchasing and shipping reports are correct. Having had years of First Aid, CPR and emergency preparedness training, I always work to ensure a safe work environment, always adhering to work instruction and local regulation laws as needed.

Overview

16
16
years of professional experience

Work History

Logistics Associate

MidwayUSA
Rocheport, MO
09.2013 - Current
  • Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving with federally regulated materials, such as black powder.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Printed, picked and packed items for shipment according to tight schedules.
  • Designed and implemented techniques to reduce time and costs required to obtain and move goods.
  • Reviewed accuracy of invoices and bills of lading.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Staged final products for shipment.
  • Organized storage areas to maximize movement and minimize labor.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Assembled product containers and crates.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Supervised receiving staff by providing direction on daily tasks and monitoring performance to ensure compliance with established procedures.
  • Tracked discrepancies between orders placed and actual receipts; notified management of any shortages or damages.
  • Investigated causes of overages or shortages in deliveries and took corrective action to resolve issues quickly.
  • Communicated regularly with purchasing department to confirm receipt of new orders and provide updates on backordered items.
  • Processed all returned merchandise according to company policies; ensured proper credit was issued where applicable.
  • Performed regular maintenance checks on equipment used in the receiving area; reported any malfunctions promptly for repair.
  • Protected items by wrapping in cling film and tape.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used digital database to keep records of units and stock moved.
  • Used scanners to track parcel information, condition or receipt.
  • Secured items in truck by strapping over protective padding.

Receiving Clerk

Bass Pro Shops
Saint Charles, MO
07.2008 - 09.2013
  • Maintained clean work area that adhered to strict safety standards.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Adhered to company initiatives and achieved established goals.

Education

Associate of Applied Science - Hospitality/ Culinary

St Louis Comunity College
St Louis, MO
07.2007

Skills

  • Computer-Based Inventory System
  • Problem-Solving
  • Asset Allocation
  • OSHA Compliance
  • Shipping and Receiving
  • Team Building
  • Purchase Orders
  • Verbal and Written Communication
  • Warehousing Processes
  • Customer Service
  • Transportation Management
  • Specification Writing
  • Decision Making
  • Attention to Detail
  • Logistics Process Improvement
  • Work Delegation and Tracking
  • Cost Reduction
  • Time Management
  • Teamwork and Collaboration
  • Returns and Exchanges
  • Payment Processing
  • Excellent Written and Verbal Communication
  • Warehouse Operations
  • Hazardous Materials Handling
  • Emergency Readiness
  • Warehouse Management
  • Punctual and Dependable
  • Coaching and Mentoring
  • Cycle Counting
  • Microsoft Office
  • Records Management

Additional Information

  • Graduated Eagle scout, with effective leadership training
  • First aid and CPR trained and certified
  • 20+ years of retail experience and working with customers
  • Positive and professional attitude
  • Worked under a Vice President for 6 months to help get Midway USA's new distribution center up to code and operational.
  • Class E licence

Timeline

Logistics Associate

MidwayUSA
09.2013 - Current

Receiving Clerk

Bass Pro Shops
07.2008 - 09.2013

Associate of Applied Science - Hospitality/ Culinary

St Louis Comunity College

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Christopher Manning