Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Mansfield

Mechanicville,NY

Summary

Dynamic leader with extensive experience at Sodexo Dining, excelling in operations management and staff development. Proven track record of enhancing team productivity and customer satisfaction through effective training and mentoring. Skilled in complex problem-solving and fostering relationships, resulting in reduced turnover and improved operational efficiency.

Diligent [Desired Position] with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Supervisor of Hydroponic Operations

Sodexo Dining
08.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.

Dining Supervisor

Sodexo Food Service
01.2017 - Current
  • Supervised wait staff during meal service.
  • Handled escalated customer concerns with professionalism and diplomacy, diffusing tense situations and promoting repeat patronage.
  • Oversaw front-of-house staff to maintain seamless communication between kitchen and dining areas for optimal efficiency.
  • Maintained compliance with health department regulations by conducting routine inspections and enforcing strict sanitation standards.
  • Enhanced customer satisfaction through attentive supervision, resolving complaints promptly and professionally.
  • Followed OSHA, safety, health, and sanitation guidelines.
  • Improved dining experience by overseeing efficient food service and maintaining high standards of quality and presentation.
  • Monitored staff performance to identify areas for improvement, providing constructive feedback and coaching as needed.
  • Maintained clean, safe, and hazard-free work environment.
  • Trained new hires in proper food handling techniques, customer service skills, and restaurant policies to ensure consistently excellent guest experiences.
  • Coordinated large-scale events such as banquets or private parties by working closely with event planners to accommodate specific needs.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.

Owner/Operator Manager

Earthen Gold Farms L.L.C.
01.2013 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Evaluated emerging industry trends and technologies, making recommendations for potential investments or adaptations that could benefit the company''s operations.
  • Coordinated production schedules to meet customer demands while maximizing resource utilization and minimizing costs.
  • Ensured compliance with industry regulations and standards, maintaining strict adherence to safety protocols at all times.
  • Managed daily operations, ensuring a smooth workflow and timely completion of tasks.
  • Provided on-the-job training to newly hired workers and team members.
  • Worked outside in all weather conditions.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.

Education

Associate of Arts - Culinary Arts

Johnson & Wales University
Providence, RI

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Staff development
  • Analytical thinking
  • Team building
  • Operations management
  • Process monitoring and improvement
  • Relationship building
  • Public speaking
  • Waste reduction
  • Coaching and mentoring
  • Excellent communication

Timeline

Supervisor of Hydroponic Operations

Sodexo Dining
08.2020 - Current

Dining Supervisor

Sodexo Food Service
01.2017 - Current

Owner/Operator Manager

Earthen Gold Farms L.L.C.
01.2013 - Current

Associate of Arts - Culinary Arts

Johnson & Wales University

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Christopher Mansfield