Friendly and reliable customer service professional. Enjoys working as part of a team to achieve sales goals.
Overview
23
23
years of professional experience
Work History
Parts Counter Person
CUTTER CHRYSLER JEEP DODGE RAM FIAT OF HONOLULU
2017.02 - Current
Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
Assisted customers with locating specific parts, leading to a streamlined shopping experience.
Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
Provided exceptional customer support to every guest to promote saIes
$15.25 + Incentives + Bonuses
Customer Service Representative
Sprint PCS, Mobile Telephone Company
2016.11 - 2017.02
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
$14.75 + Incentives + Bonuses
Parts Consultant
Cutter Chrysler Jeep Dodge Pearl City
2007.07 - 2016.10
Greeted customers in a timely fashion while quickly determining their needs
Engaged with customers in a sincere and friendly manner
Built relationships with customers to increase likelihood of repeat business
Recommended merchandise to customers based on their needs and preferences
Responded to customer questions and requests in a prompt and efficient manner
Completed all cleaning, stocking and organizing tasks in assigned sales area
Answer telephone calls and place orders if needed
Wrote sales slips and sales contracts
Contacted other store locations to determine merchandise availability
Pay: $15.25 + Incentive + Bonuses
Parts Consultant
Aloha Automotive Distributing
2003.09 - 2010.01
Greeted customers in a timely fashion while quickly determining their needs
Recommended merchandise to customers based on their needs and preferences
Wrote sales slips and sales contracts
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Responded to customer questions and requests in a prompt and efficient manner
Contacted other store locations to determine merchandise availability
Engaged with customers in a sincere and friendly manner
Completed all cleaning, stocking and organizing tasks in assigned sales area
Prioritized helping customers over completing other routine tasks in the store
Built relationships with customers to increase likelihood of repeat business
Pay: $11.00 + commission
Service Advisor
Cutter Chevy
2005.03 - 2007.11
Greeted customers in a timely fashion while quickly determining their needs
Recommended merchandise to customers based on their needs and preferences
Wrote sales slips and sales contracts
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Engaged with customers in a sincere and friendly manner
Built relationships with customers to increase likelihood of repeat business
Pay: $2000 + Commission + Bonuses
Service Advisor
Hawaii Mitsubishi
2006.12 - 2007.06
Built relationships with customers to increase likelihood of repeat business
Greeted customers in a timely fashion while quickly determining their needs
Recommended merchandise to customers based on their needs and preferences
Wrote sales slips and sales contracts
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Engaged with customers in a sincere and friendly manner
Pay: $2000 + Commission + Bonuses
Service Advisor
Cutter Dodge Honolulu
2004.12 - 2005.02
Built relationships with customers to increase likelihood of repeat business
Engaged with customers in a sincere and friendly manner
Responded to customer questions and requests in a prompt and efficient manner
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
Wrote sales slips and sales contracts
Greeted customers in a timely fashion while quickly determining their needs
Recommended merchandise to customers based on their needs and preferences
Pay: $2000 + Commission + Bonuses
Customer Service Advisor
Sears Automotive
2001.09 - 2003.05
Completed all cleaning, stocking and organizing tasks in assigned sales area
Responded to customer questions and requests in a prompt and efficient manner
Contacted other store locations to determine merchandise availability
Engaged with customers in a sincere and friendly manner
Prioritized helping customers over completing other routine tasks in the store
Built relationships with customers to increase likelihood of repeat business
Greeted customers in a timely fashion while quickly determining their needs
Recommended merchandise to customers based on their needs and preferences
Wrote sales slips and sales contracts
Pay: $10.00 + Commission
Education
Information and Computer Sciences
Leeward Community College
No Degree - SYSTEM ELECTRONIC NETWORK TECHNOLOGY
Honolulu Community College
Honolulu, HI
High School Diploma -
Moanalua High School
Honolulu, HI
05.1993
Skills
Customer service-oriented
Cash register familiarity
Friendly demeanor
Data entry
Sales experience
Basic administrative knowledge
Tele Check processing terminal experience
Additional Information
PSI Seminars Basic Course - March 2012, PSI Seminars Life Success Course Team 517 - August 2012, PSI Seminars Pace Setters Leader Dynamic Course Hawaii Team 312 - October 2012, PSI Seminars Men's Leadership Course C-95 - July 2014
Phone Cell
(C) 8085615351
Phone Home
(H) 8085615351
Hobbies and Interests
Softball
Golf
Outdoors
Timeline
Parts Counter Person
CUTTER CHRYSLER JEEP DODGE RAM FIAT OF HONOLULU
2017.02 - Current
Customer Service Representative
Sprint PCS, Mobile Telephone Company
2016.11 - 2017.02
Parts Consultant
Cutter Chrysler Jeep Dodge Pearl City
2007.07 - 2016.10
Service Advisor
Hawaii Mitsubishi
2006.12 - 2007.06
Service Advisor
Cutter Chevy
2005.03 - 2007.11
Service Advisor
Cutter Dodge Honolulu
2004.12 - 2005.02
Parts Consultant
Aloha Automotive Distributing
2003.09 - 2010.01
Customer Service Advisor
Sears Automotive
2001.09 - 2003.05
Information and Computer Sciences
Leeward Community College
No Degree - SYSTEM ELECTRONIC NETWORK TECHNOLOGY
Honolulu Community College
High School Diploma -
Moanalua High School
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