Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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CHRISTOPHER MARANTO

El Cajon,CA

Summary

To obtain a leadership position within your company where I can leverage my experience and skills in employee benefits, compliance, and data analysis to excel in a human resources manager role, driving HR strategy and fostering a positive workplace culture.

Overview

10
10
years of professional experience

Work History

Director of Front Office Operations of Luxury Four-Diamond AAA-rated Resort

L’Auberge Del Mar
Del Mar, CA
01.2022 - Current
  • Oversees and Directs all Front of House daily operations team members by exceeding guests’ expectations.
  • Responsible of Development in Forbes Training and Luxury four Diamond AAA standard of all staff personnel.
  • Collaborates with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Assists in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.

Director of Front Office Operations

Sheraton San Diego Hotel & Marina
San Diego, CA
11.2021 - 11.2022
  • Responsible for Hiring, Terminations and Human Resource Processes for 65 to 80 employees.
  • Supervision of hotel management, acting as Director in place of the GM and Director of Rooms when needed.
  • Responsible of Development & Training in Forbes and AAA four Diamond standards of all staff personnel.
  • Organized orientation sessions for new hires in Front Office Department and provided them with onboarding information.

Front Office Manager

Marriott’s Desert Springs Villas
Desert Springs, CA
06.2019 - 11.2021
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Created Daily Empathy Training Program.
  • Restructured Front Office Operations to be compliant with updated Resort COVID standards
  • Responsible for Hiring, Terminations and Human Resource Processes for 75 to 100 employees.

Guest Experience Manager/Housekeeping Manager

Hyatt Regency New Orleans
New Orleans, LA
01.2014 - 01.2019
  • Developed weekly game plans for Rooms Division Department Heads to execute for guest satisfaction.
  • Managed upsell process in 2018 and increased numbers YOY reaching hotel upsell goal for the first time.
  • Identified, screened and interviewed potential employees for all Front of House and Housekeeping personnel.
  • Developed and implemented recruitment strategies to attract qualified candidates. J-1 Visa Program, University Student Program.

Education

B.S. in Hotel, Restaurant, and Tourism Administration -

UNIVERSITY OF NEW ORLEANS
12.2014

A.S. in Business Administration -

DELGADO COMMUNITY COLLEGE
05.2012

Skills

  • Corrective Action Planning
  • Employee Relations
  • Leadership Development
  • Employee Onboarding
  • Training and Mentoring
  • Staffing and Recruiting Professional

Accomplishments

  • 2024 Working on Certified Employee Benefits Specialist Certification.
  • 2021 Leader of the 2nd Quarter for the Marriott’s Desert Springs Villas Resort.
  • 2019 Leader of the 3rd Quarter for the Marriott’s Desert Springs Villas Resort.
  • 2018 Manager of the Year for the Hyatt Regency New Orleans Hotel.
  • 2018, 2017, 2016 and 2014 Leader of the Quarter.
  • Knowledgeable of Six-Sigma processes & procedures.

References

References available upon request

Timeline

Director of Front Office Operations of Luxury Four-Diamond AAA-rated Resort

L’Auberge Del Mar
01.2022 - Current

Director of Front Office Operations

Sheraton San Diego Hotel & Marina
11.2021 - 11.2022

Front Office Manager

Marriott’s Desert Springs Villas
06.2019 - 11.2021

Guest Experience Manager/Housekeeping Manager

Hyatt Regency New Orleans
01.2014 - 01.2019

B.S. in Hotel, Restaurant, and Tourism Administration -

UNIVERSITY OF NEW ORLEANS

A.S. in Business Administration -

DELGADO COMMUNITY COLLEGE

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