Christopher Marino
Restaurant General Manager
Hawley,PA
Summary
Driven leader with over 8 years of Hospitality Management experience. Highly proactive General Manager with expertise in general restaurant operations, special events, staff development and training, recruitment and vendor negotiations. Willing to relocate
Overview
9
9
years of professional experience
3
3
Certifications
Work History
General Manager/Task Force GM
Parm Famous Italian Restaurant - Major Food Group
2022.05 - Current
- Oversee sales of $3 million annually.
- Generated an increased restaurant level EBITDA year over year 2022 - 2023 by $700k through in house promotions, social media marketing, and sales initiatives with servers and bartenders.
- Coach, and mentor through hands on trainings a team of 40 hourly employees and 4 person management team
- Develop and maintain a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintain open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Implement effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Meet, greet, and encourage feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager / Task Force Restaurant Manager
Parm Famous Italian Restaurant - Major Food Group
2021.03 - 2022.05
- Pre opening restaurant manager for 3 Parm Famous Italian locations. (Central Valley, NY; New York, NY; Burlington, Massachusetts)
- Development, adaptation, and updating of company training program resulting in a knowledgeable and skilled workforce
- Oversaw facility renovations and upgrades to enhance the overall dining experience for guests while increasing operational efficiency.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Fostered an atmosphere of continuous improvement by soliciting staff feedback and implementing necessary changes to enhance overall restaurant performance.
- Ensured compliance with health, safety, and sanitation regulations to maintain high standards of cleanliness in the establishment.
Task Force Food and Beverage Manager
The Equinox, Marriott Luxury Collection Resort and Spa
2020.09 - 2020.11
- Multi - Outlet Manager - Fine Dining Steakhouse/Upscale Casual Restaurant and Bar/Cigar Bar
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Streamlined operations through regular review of processes and implementation of best practices.
- Set up and implementation of reservation system - Resy
- Managed bar and wait staff and directed hiring program.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
Food and Beverage/Banquet Manager
The Kartrite Resort and Indoor Waterpark
2019.01 - 2020.04
- Multi - Outlet/Banquet Event Management
- Pre-Opening Resort Management team member
- 6 person management team
- $8 million in sales revenue
- Oversaw 60 person schedule of outlet and banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Developed comprehensive training programs for all new staff to improve learn and improve on service quality and efficiency.
- Trained new hires on company/resort policies, procedures, and service standards, fostering a cohesive team environment.
- Championed efforts in addressing customer complaints promptly thereby successfully salvaging relationships that led to repeat business opportunities.
Banquet Manager
Camelback Lodge and Aquatopia Indoor Waterpark
2017.08 - 2019.01
- Trained new hires on company policies, procedures, and service standards, fostering a cohesive team environment.
- Executed events upwards of 700 guests in a fast paced environment
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Elevated overall banquet experience by incorporating unique table settings, lighting schemes, and room layouts as per client preferences.
- Established rapport with local vendors leading to better negotiation terms and improved cost efficiency.
- Increased Food and Beverage banquet revenue 17% YTD 2017-2018 from $589,834 to $691,863 through cost saving measures on labor, and supplies cost.
Assistant Restaurant Manager/Server/Bartender
The Ridge Italian Bar and Grille
2016.07 - 2017.08
- Assisted owners in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Expanded restaurant''s reputation for exceptional service by consistently exceeding customer expectations through attentive care.
- Established rapport with guests through personalized interactions that led to repeat business.
Conference Services Manager
Camelback Lodge and Aquatopia Indoor Waterpark
2015.05 - 2016.06
- Managed on-site staff effectively, fostering a team-oriented environment for successful events execution.
- Provided exceptional customer service throughout every stage of the event planning process.
- Strengthened vendor relationships, ensuring high-quality services at competitive prices.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Trained and supervised event staff to complete tasks on time.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes for future success.
Education
Associate of Science - Hospitality Management
Lackawanna College
Scranton, PASkills
Talent Development
Certification
ServSafe Manager
Timeline
General Manager/Task Force GM
Parm Famous Italian Restaurant - Major Food Group
2022.05 - Current
Restaurant Manager / Task Force Restaurant Manager
Parm Famous Italian Restaurant - Major Food Group
2021.03 - 2022.05
Task Force Food and Beverage Manager
The Equinox, Marriott Luxury Collection Resort and Spa
2020.09 - 2020.11
Food and Beverage/Banquet Manager
The Kartrite Resort and Indoor Waterpark
2019.01 - 2020.04
Banquet Manager
Camelback Lodge and Aquatopia Indoor Waterpark
2017.08 - 2019.01
Assistant Restaurant Manager/Server/Bartender
The Ridge Italian Bar and Grille
2016.07 - 2017.08
Conference Services Manager
Camelback Lodge and Aquatopia Indoor Waterpark
2015.05 - 2016.06
Associate of Science - Hospitality Management
Lackawanna College
ServSafe Manager
ServSafe Allergen
ServSafe Alchol
Similar Profiles
Luis Carlos CamposLuis Carlos Campos
Executive Chef at Major Food Group ( Parm )Executive Chef at Major Food Group ( Parm )
Gabriella FirekGabriella Firek
Maitre D' at Major Food GroupMaitre D' at Major Food Group
MAURICE MARTINEZMAURICE MARTINEZ
Server at Major Food GroupServer at Major Food Group