Christopher Marquez
Chicago,IL
Summary
Well-qualified and compassionate business professional with proven success in leading teams and improving operations by solving problems with creative solutions. Highly proficient in building lasting relationships with key decision makers, clients and team members to further company goals while leading with empathy. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
HR Generalist
The Scion Group LLC
08.2021 - Current
- Serve as main point of contact to manage HR-related items for assigned portfolio of 60+ properties across US as well as corporate employees including pre-hire and onboarding activities, changes within portfolio, benefits, questions and additional items that arise with heavy focus on employee relations.
- Conduct Management Training sessions covering topics such as "Compassionate Leadership" and "Navigating Difficult Conversations" to groups of 50+ leaders per session at Leadership Summit Event.
- Provide coaching and counseling on variety of employee relations issues, performance improvement, as well as HR practices & procedures and escalate issues and concerns as needed.
- Update staffing changes within assigned portfolio(s) in ADP Workforce Now and other HR tracking mediums
- Maintain electronic employee personnel documents and files to ensure legal compliance.
- Update and submit reports on HR activity as required.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Serve on DEIB committee with a focus on education and team/corporate development.
HR Generalist (Contract)
MobileVaX
02.2021 - 08.2021
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations within multiple states.
- Developed and coordinated employee training programs to improve productivity and performance.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Developed and implemented onboarding and orientation programs for new employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and monitored employee recognition programs.
- Created and delivered HR training sessions to staff, managers and executives.
HR Assistant
Trunk Club
03.2018 - 02.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering incoming correspondence; in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Supported coordination of benefits open enrollment activities and process.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
ESL Instructor (Contract Assignment)
Hana Center
03.2018 - 12.2018
- Instructed both Adult and Child students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Tailored lesson plans to accommodate differences in learning styles and speeds.
- Taught weekly classes with advanced, beginner and intermediate levels of students.
- Provided supportive, nurturing learning environment to encourage student responsibility.
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Facilitated small group and individual instruction to maximize student learning.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Offered extensive Business English lessons as well as resume and cover letter building sessions to teens and adults looking to enter the workforce.
Training and Onboarding Specialist
Saint Laurent
02.2014 - 03.2018
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Created and oversaw seasonal retail training programs for operations.
Studio Manager
Fredrikson Stallard
09.2012 - 02.2014
- Coordinated daily studio operations, including scheduling, staff management, and guest services.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Collaborated with design teams in promotional materials development to market studio activity and events.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Executed multiple administrative duties by acting as a first point of contact for both company co-CEOs: dealing with correspondence and calendar management.
- Managing personal and business calendars and organizing meetings and appointment bookings.; Arranging travel, transport, and accommodation.
- Responsible for project management of studio projects, press events, and initiatives, such as promoting all gallery and fair exhibitions as well as public art showcases.
Education
Bachelor of Arts - Fashion Design & Marketing
London South Bank University
London, UK2011
TKUK Level 5 Certification in Teaching English as a Foreign Language (RQF) -
International TEFL Academy
Chicago, IL2018
Skills
- Employee Relations
- Employee Onboarding
- Employee and Applicant Assessment
- Staff and Manager Training/Coaching
- Human Resources Management Systems
- Policy and Procedure Writing
- Workplace Diversity Cultivation
- Confidential Document Control
- Conflict Resolution Tactics
- Mentoring
- Interpersonal Communication Skills
- Employee Counseling
- Mental Health Support
- Benefits Administration
- Federal Labor Laws and Compliance
- Database Maintenance
Accomplishments
- Implemented a mentorship program that improved employee engagement and facilitated knowledge sharing across departments.
- Coached managers on providing constructive feedback, resulting in a 15% improvement in employee performance and development discussions.
- Introduced a goal-setting framework that improved employee accountability and contributed to a 5% increase in departmental productivity.
- Led the design and implementation of company-wide inclusion workshops, fostering a more inclusive culture and resulting in a 20% improvement in employee satisfaction survey scores.
- Led a team that successfully recruited and onboarded over 100 employees within a tight timeframe to support a company acquisition in tandem with peak season.
- Spearheaded the implementation of mental health awareness campaigns and resources, reducing stigma and increasing employee engagement with available mental health support services.
- Developed and facilitated workshops on stress management, resilience, and work-life balance, leading to a more supportive work environment and improved employee morale.
Languages
Spanish
Limited Working
French
Limited Working
German
Limited Working
Japanese
Elementary
Hobbies
- Yoga
- Costume Design
- Knitting
- Candle Making
- Tabletop Games
- Video Games
- Meditation
- Gardening
- Studying Foreign Languages
Timeline
HR Generalist
The Scion Group LLC
08.2021 - Current
HR Generalist (Contract)
MobileVaX
02.2021 - 08.2021
HR Assistant
Trunk Club
03.2018 - 02.2021
ESL Instructor (Contract Assignment)
Hana Center
03.2018 - 12.2018
Training and Onboarding Specialist
Saint Laurent
02.2014 - 03.2018
Studio Manager
Fredrikson Stallard
09.2012 - 02.2014
Bachelor of Arts - Fashion Design & Marketing
London South Bank University
TKUK Level 5 Certification in Teaching English as a Foreign Language (RQF) -
International TEFL Academy
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