Christopher Marsalona
Massapequa
Summary
- Dynamic professional with a proven track record at Stop & Shop, excelling in online order processing and customer service. Recognized for enhancing customer satisfaction through expert product knowledge and efficient order fulfillment. Possesses strong decision-making skills and physical stamina, ensuring a seamless shopping experience while maintaining a flexible schedule.
- Personable and detail-focused with positive, can-do attitude. Knowledge of online retail trends and adept at managing multiple tasks efficiently. Committed to enhancing customer satisfaction and driving sales results through precise order fulfillment.
Overview
4
4
years of professional experience
Work History
Online Shopper
Stop & Shop
02.2023 - Current
- Processed orders efficiently, ensuring accuracy and timely fulfillment of customer requests.
- Maintained up-to-date knowledge of promotions, sales, and new product launches.
- Resolved customer inquiries regarding product availability.
- Collaborated with team members to enhance the overall online shopping experience.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Managed returns and exchanges efficiently, maintaining customer loyalty while adhering to company policies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Office Worker
Dank Inc
01.2022 - 04.2023
- Managed daily office operations, ensuring efficient workflow and organization.
- Developed and implemented filing systems to improve data accessibility and reduce retrieval time.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
High School Diploma -
Massapequa High School
Massapequa05-2021
Skills
- Online Order Processing
- Payment processing
- Decision-making
- Customer service
- Organizational skills
- Upbeat and outgoing attitude
- Flexible schedule
- Physical stamina
Timeline
Online Shopper
Stop & Shop
02.2023 - Current
Office Worker
Dank Inc
01.2022 - 04.2023
High School Diploma -
Massapequa High School
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