Christopher Marsh
Antioch,TN
Summary
Dynamic professional with a proven track record at Ford Motor Credit, excelling in data analysis and strategic planning. Expert in leveraging business intelligence and process automation to drive efficiency and profitability. Demonstrates exceptional team collaboration and effective communication, leading to significant operational improvements and robust market research initiatives.
Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
8
8
years of professional experience
Work History
Global Contact Analyst
Ford Motor Credit
Nashville, Tennessee
12.2020 - 03.2025
- Implemented strategies for automating organizational processes.
- Identified needs of customers promptly and efficiently.
- Analyzed key performance indicators to identify effective strategies.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Implemented strategies to take advantage of new opportunities.
Dealer Credit Analyst
Ford Motor Credit Company
Nashville
04.2017 - 12.2020
- Negotiated terms with borrowers in order to achieve mutually beneficial outcomes.
- Negotiated terms and conditions of loan products with brokers and agents.
- Reviewed company records to determine amount of insurance on single risk or group of closely related risks
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents, or brokers.
- Underwrote, managed and serviced profitable book of business.
- Developed and maintained relationships with external partners, including insurance agents and appraisers.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Education
Bachelor of Arts - Public Management
Austin Peay State University
Clarksville, TN05-2016
Bachelor of Science - Homeland Security
Austin Peay State University
Clarksville, TN05-2016
Skills
- Data analysis
- Statistical modeling
- Process automation
- Report writing
- Performance evaluation
- Project management
- Market research
- Risk assessment
- Team collaboration
- Strategic planning
- Effective communication
- Problem solving
- Root-cause analysis
- Process improvements
- Documentation and reporting
- Microsoft office
- Policy improvements
- Business intelligence
Timeline
Global Contact Analyst
Ford Motor Credit
12.2020 - 03.2025
Dealer Credit Analyst
Ford Motor Credit Company
04.2017 - 12.2020
Bachelor of Arts - Public Management
Austin Peay State University
Bachelor of Science - Homeland Security
Austin Peay State University