Christopher Marsh-Smith
Property Housing Management, Real Estate
Blythewood,SC
Summary
Dedicated Leasing Consultant experienced in closing lease deals on vacation, home and business rental properties. Knowledgeable about single family housing . Offering successful career history comprising more than 5 years.
Military spouse to an active duty Service member of USAF
Overview
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Head Leasing Agent
Tricon American Homes
Columbia, SC
09.2015 - 02.2020
- Conducted all leasing functions, including showing homes, pre-qualifying applicants, gathering complete applications, and structuring leasing packages.
- Conducted all aspects of lead management within current CRM program including but not limited to appointment confirmation, follow up and documentation, scheduling modifications organization.
- Conducted market surveys, market rent analyses and building inspections; draft solicitations for offer, all aspects of cost and price analyses, financial evaluation of offers, lease documents and required accompanying documentation for real estate.
- Managed interactions with real estate industry professionals to develop, oversee, and/or execute the most complex and highly sensitive realty projects within the region/assigned organization.
- Developed relationships with local community and was the brand ambassador for the company.
- Developed the employee training manual for all qualifying leasing agents within the company.
- Oversaw and enforced leases, modified complex space provisions to reflect changes in ownership, the amount and configuration of space, and types of service received.
- Served as the primary contact for complex realty projects and realty matters often coordinating input from other personnel within and outside of Tricon.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.Plans and coordinates the activities of the Unaccompanied Housing (UH) Program, ensuring the UH program complies with legal and regulatory requirements and meets customer needs.
- Represents Unaccompanied Housing Section with a variety of installation and functional area organizations.
- Manages Unaccompanied Housing (UH) administrative operations with responsibility for UH planning and activity performance.
- Boosted occupancy 90% by leveraging market knowledge and successful promotional strategies.
- Held high approval rating and percentage of customer loyalty.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Oversee other leasing personnel, project stakeholders and contractors in their performance of all phases and steps of lease acquisition, lease administration and project management from initiation phases to project closeout.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Owner
Joeseppi's Pizzaria LLC
Blythewood, SC
09.2017 - 03.2019
- Coordinated staff, observed the preparation and serving of food, maintained inventories, adhered to food safety regulations, allocated resources, administered payroll, and ensured customer satisfaction.
- Managed 20 employees by supervising daily tasks.
- Aligned branding initiatives and sales strategies with client goals.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced operational efficiency and productivity by managing budgets, accounts and Counts change fund, sets up cash drawers for front end personnel, and verifies the accuracy of each drawer. turns on the master cash control processor and sets up the office terminal (s) for the day's business.
- As a cashier reports for duty, issues an individual cash drawer planning the required change in each drawer.
- Accomplishes loans for each cashier and makes appropriate changes to pickups and loans during the day to ensure completion of reports and information for the day's operation.
- Receives funds from the cashiers in the form of paper currency, coins, checks, redeemable coupons, food stamps, and occasionally, offline credit card transactions.
- Counts and verifies for accuracy against the computer account printout and sales listed by department and completes appropriate control document.
- Makes monthly checks of store duress alarms and the overall alarm system.
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Produce Lead
Trader Joes
Columbia, SC
04.2014 - 10.2016
- Demonstrated exceptional customer service.
- Demonstrated knowledge of product line and related food issues (organic, local, etc.).
- Promptly responded to customer inquiries, comments and complaints in a professional manner.
- Ensured that team members are trained on customer service aspects of the produce department.
- Negotiated with suppliers for favorable prices, terms, quality and delivery.
- Purchased items following product selection guidelines in accordance with department goals.
- Received orders, or ensure proper receiving by other staff in accordance with established procedures.
- Kept accurate receiving records.
- Accurately and promptly processed vendor invoices, ensured that vendor credits were received for damaged products.
- Processed produce special orders and ensured accurate, timely POS sales to business charge accounts.
- Ensured that produce shelves, displays, aisles, preparation and storage areas are in clean and orderly condition, and that product is adequately stocked and rotated.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Designed and constructed advertising signs to attract customers and promote sales.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Checked for outdated and overripe grocery items and removed from inventory.
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
Supply Technician
Palmetto Health Richland
Columbia, SC
07.2006 - 12.2009
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Posted supply status and receipt information to update activity register.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Boosted hotel quality and service scores from by motivating and supporting guest services and housekeeping employees.
Education
Associate of Arts - Business Administration
Ashford University
10.2010 - 07.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Lease oversight
Business processes and procedures
Prospecting assistance
Fair housing policies
Property tours and inspections
Team Building
Application verification
Maintenance requests
Property management
Lease writing
Till counting
Relationship building and retention
Training and mentoring
Business Development
Contract Negotiation
Marketing and advertising
Account management
Funding Source Research
Money handling
Stocking and replenishing
Store opening/closing procedures
Night and safe deposit procedures
Tenant rights
Social services
Detail-oriented
Excellent work ethic
Computer skills
Leasing and sales
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Owner
Joeseppi's Pizzaria LLC
09.2017 - 03.2019
Head Leasing Agent
Tricon American Homes
09.2015 - 02.2020
Produce Lead
Trader Joes
04.2014 - 10.2016
Associate of Arts - Business Administration
Ashford University
10.2010 - 07.2013
Supply Technician
Palmetto Health Richland
07.2006 - 12.2009