Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Martin

LANCASTER,OH

Summary

Proven leader at Walmart, adept in customer service and problem-solving, enhancing team performance and customer satisfaction. Skilled in money handling and fostering teamwork, consistently exceeded sales targets. Increased repeat business through exceptional service, demonstrating flexibility and an outgoing personality. Achieved a significant reduction in staff turnover by creating a positive work environment. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Sales Associate

Walmart
03.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.

Hardlines Team Lead

Walmart
09.2020 - 03.2022
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted customers with locating merchandise and providing product information.

Sporting Goods Department Manager

Walmart
08.2013 - 09.2020
  • Addressed customer inquiries effectively, resolving issues promptly to maintain satisfaction levels.
  • Trained and supervised staff members, resulting in a consistently high-performing team that provided exceptional customer service.
  • Maximized profit margins by negotiating competitive pricing with suppliers while maintaining high-quality product offerings.
  • Organized promotional events to drive foot traffic and increase sales revenue.

Automotive Technician

Walmart
03.2010 - 08.2013
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.

Customer Service Manager

Walmart
04.2009 - 03.2010
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Overnight Support Manager

Walmart
06.2008 - 04.2009
  • Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Conducted regular audits of merchandise to ensure accurate pricing, labeling, and product information for customers'' convenience.
  • Conducted regular staff meetings to keep team members updated on company news, policy changes, and upcoming events while soliciting their input for continuous improvement efforts.
  • Placed orders for new merchandise when inventory levels were running low.

Shoes Day Receiving

Walmart
07.2006 - 06.2008
  • Processed customer transactions accurately while maintaining a friendly rapport with patrons, enhancing their shopping experience.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly, resulting in repeat business.
  • Conducted regular cleaning duties, ensuring a sanitary and inviting store environment for customers.
  • Contributed to sales growth by effectively upselling complementary products and accessories.

Garden Center Associate

Walmart
02.2003 - 07.2006
  • Increased repeat business through friendly interactions that fostered trust in our expertise.
  • Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
  • Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
  • Supported successful store operations by maintaining clean, safe, and well-organized work environments.

Education

Associate of Science - Business Management

Big Sandy Community And Technical College
Prestonsburg, KY
06.2006

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Reliable and punctual
  • Money Handling
  • Flexible Schedule
  • Outgoing Personality

Timeline

Sales Associate

Walmart
03.2022 - Current

Hardlines Team Lead

Walmart
09.2020 - 03.2022

Sporting Goods Department Manager

Walmart
08.2013 - 09.2020

Automotive Technician

Walmart
03.2010 - 08.2013

Customer Service Manager

Walmart
04.2009 - 03.2010

Overnight Support Manager

Walmart
06.2008 - 04.2009

Shoes Day Receiving

Walmart
07.2006 - 06.2008

Garden Center Associate

Walmart
02.2003 - 07.2006

Associate of Science - Business Management

Big Sandy Community And Technical College

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Christopher Martin