Christopher Martin
Pittsburg
Summary
Dynamic professional with extensive experience at USPS, excelling in efficient delivery and customer engagement. Proven ability to manage high caseloads and resolve complex issues while maintaining professionalism. Skilled in GPS navigation and time management, consistently achieving timely mail delivery and enhancing team productivity through collaboration and problem-solving.
Overview
21
21
years of professional experience
Work History
Rural Carrier
USPS
06.2023 - Current
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Picked up outgoing mail from letter boxes and in person from customers.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Demonstrated adaptability by covering other routes when necessary due to absences or scheduling conflicts.
- Delivered mail along established route in rural areas.
- Sorted mail according to order of address appearance for easy access in field.
Medicaid Eligibility Supervisor
Tuolumne County
03.2012 - 04.2019
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
- Managed high caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Streamlined application processing for increased efficiency by implementing a well-organized case management system.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Coordinated closely with other social service agencies, fostering collaboration to ensure comprehensive support for clients.
- Provided support to colleagues, sharing expertise on complex cases and assisting in the training of new team members.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
Medicaid Eligibility Specialist
Fresno County
08.2009 - 03.2012
- Collaborated with other specialists to ensure consistent interpretation of Medicaid regulations and policies.
- Participated in ongoing professional development opportunities to stay informed about industry trends and maintain proficiency in job-related skills.
Correctional Officer
Fresno County
06.2007 - 08.2009
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Security Supervisor
Us Coast Guard
06.2004 - 06.2007
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Conducted regular patrols of facility to detect and deter security threats.
Education
Criminal Justice
San Joaquin Valley College
Bakersfield, CA01.2004
Skills
- Safe driving
- Professional relationships
- Package handling
- Efficient delivery
- Written and verbal communication
- Customer engagement
- Payment collections
- Postal law proficiency
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Critical thinking
- Organizational skills
- Team collaboration
- Safety awareness
- Route navigation
- GPS use
- Self motivation
- Professionalism
- Written communication
- First Aid/CPR
Timeline
Rural Carrier
USPS
06.2023 - Current
Medicaid Eligibility Supervisor
Tuolumne County
03.2012 - 04.2019
Medicaid Eligibility Specialist
Fresno County
08.2009 - 03.2012
Correctional Officer
Fresno County
06.2007 - 08.2009
Security Supervisor
Us Coast Guard
06.2004 - 06.2007
Criminal Justice
San Joaquin Valley College
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