Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Martin

Summary

Accomplished Operations Manager at Surface Roofing & Construction LLC, skilled in operations management and team leadership. Enhanced operational effectiveness by implementing process improvements, boosting efficiency. Expert in Xactimate and QuickBooks, fostering consistent estimates and accounting. Proven track record in problem-solving and customer service excellence, driving success in dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager

Surface Roofing & Construction LLC
08.2024 - Current
  • Managed daily job ordering of materials
  • Scheduled jobs with our subcontractors and follow up with customers
  • Worked with vendors/suppliers to ensure accurate delivery of job site materials
  • Certified in Xactimate, drawing up estimates and sending them to insurance companies
  • Worked within the company using Xactimate for supplementing
  • Managed all invoicing, working with salesmen for accurate job caps
  • Versed in Quickbooks and other accounting software
  • Oversee inventory processes within our warehouse
  • Developed process improvement initiatives that increased operational effectiveness across jobs.
  • Developed and maintained relationships with external vendors and suppliers.
  • Assisted in recruiting, hiring and training of team members.

Banker Team Lead

Regions Bank
07.2020 - 08.2024
  • Led team in achieving daily operational goals and enhancing customer service standards.
  • Trained new employees on banking products, compliance regulations, and customer interaction protocols.
  • Collaborated with management to streamline processes, improving efficiency in daily operations.
  • Provided guidance on complex customer inquiries, ensuring timely resolutions and satisfaction.
  • Facilitated team meetings to discuss objectives, share feedback, and foster collaboration.
  • Achieved sales targets consistently by helping customers with new credit products and accounts
  • Delivered comprehensive financial solutions tailored to meet individual client needs and objectives.
  • Streamlined daily operations for improved efficiency and productivity within the team.

Relationship Banker

Amegy Bank NA
05.2016 - 06.2020
  • Cultivated strong customer relationships to enhance client satisfaction and loyalty.
  • Analyzed client needs to provide tailored financial solutions and services.
  • Educated clients on banking products, policies, and procedures for informed decision-making.
  • Collaborated with team members to streamline service delivery processes for efficiency.
  • Trained new staff on best practices in relationship management and product offerings.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.

Education

No Degree - Business Administration And Management

University of Houston
Houston, TX

High School Diploma -

Cinco Ranch High School
Katy, TX
05-2006

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Inventory control
  • Workflow optimization
  • Schedule management

Certification

  • Xactimate certified
  • Versed in Quickbooks
  • Expert in all Microsoft Office products
  • Universal Life, Licensed Banker

Timeline

Operations Manager

Surface Roofing & Construction LLC
08.2024 - Current

Banker Team Lead

Regions Bank
07.2020 - 08.2024

Relationship Banker

Amegy Bank NA
05.2016 - 06.2020

No Degree - Business Administration And Management

University of Houston

High School Diploma -

Cinco Ranch High School

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