Christopher Martin
Phoenix,AZ
Summary
Dynamic professional with extensive experience in transportation and customer service. Expertise in team leadership and conflict resolution, committed to improving guest experiences and operational performance through effective communication and strategic solutions.
Overview
16
16
years of professional experience
Work History
Transportation Specialist
Fresh Freight
Scottsdale, Arizona
06.2021 - 01.2025
- Coordinated transportation schedules to optimize delivery routes and reduce delays.
- Utilized logistics software to monitor shipments and update status in real time.
- Analyzed transportation data to identify trends and improve operational efficiency.
- Resolved transportation issues by collaborating with vendors and service providers.
- Kept transportation operations in compliance with company, legal and safety requirements.
Restaurant Server
Zinc Bistro
Scottsdale, Arizona
09.2017 - 05.2020
- Provided exceptional customer service in a fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely and accurate order management.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Boosted beverage sales through personalized food and drink pairing recommendations.
- Managed POS operations for order input, bill splitting, and total calculations.
Server /Managing Bartender
Pane E Vino
Scottsdale, Arizona
09.2010 - 05.2017
- Delivered exceptional customer service in high-volume dining environment, enhancing guest satisfaction and loyalty.
- Developed strong relationships with regular customers to encourage repeat visits.
- Partnered with kitchen staff to design complementary food and beverage pairings, elevating overall dining experience.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Oversaw inventory management and supply ordering, ensuring consistent stock levels and minimizing shortages.
Food and Beverage Supervisor
J W Marriott
Phoenix, Arizona
11.2008 - 07.2010
- Monitored dining room activity to ensure timely service, cleanliness of tables, and maintained high guest satisfaction levels.
- Collaborated with server trainees to swiftly address and resolve customer concerns, improving overall service quality.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised team of employees, fostering positive and productive atmosphere that contributed to enhanced employee experience.
Skills
- Logistics management
- Supply chain management
- Logistics software
- Data analysis
- Vendor collaboration
- Operational efficiency
- Customer relationship management
- Effective communication
- Team leadership
- Team Training
- Delegating assignments and tasks
- Conflict resolution
- Critical thinking
- Guest experience optimization
- Server scheduling
Timeline
Transportation Specialist
Fresh Freight
06.2021 - 01.2025
Restaurant Server
Zinc Bistro
09.2017 - 05.2020
Server /Managing Bartender
Pane E Vino
09.2010 - 05.2017
Food and Beverage Supervisor
J W Marriott
11.2008 - 07.2010