Christopher Martinez
San Antonio,TX
Summary
A hard working and reliable professional with solid experience in all areas related to measured sales success and superior service standards looking to obtain a position in a dynamic business setting that allows for growth and career development. Skilled in technical troubleshooting and customer service, excelling in resolving complex issues, enhancing user experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Technical Support Representative/Customer Loyalty Specialist
Frontier Communications
02.2021 - 01.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
Dispatcher Clerk
Conn's Home Plus
09.2019 - 11.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Directed dispatching, routing, and tracking of 2 fleet vehicles.
Customer Service Advisor/ Technical Support
TaskUs
03.2018 - 09.2018
- Responded to customer emails to answer questions about products and services.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Maintained and managed customer files and databases.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Maintained 20-minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
Education
High School Diploma -
Jack C Hays High School
Buda, TX05.1998
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Customer Service
- Microsoft Outlook
- Microsoft Windows and Office
- Online Chat Support
Timeline
Technical Support Representative/Customer Loyalty Specialist
Frontier Communications
02.2021 - 01.2024
Dispatcher Clerk
Conn's Home Plus
09.2019 - 11.2020
Customer Service Advisor/ Technical Support
TaskUs
03.2018 - 09.2018
High School Diploma -
Jack C Hays High School
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