Christopher Martinez
Princeton,TX
Summary
Customer-oriented General Manager with 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Bob's Steak and Chop House
01.2024 - Current
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Reduced food waste by closely monitoring inventory levels, ordering supplies as needed, and adjusting menus accordingly.
- Enhanced team performance by providing regular coaching and feedback to employees.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed team of up to 50+ restaurant staff, maintaining exceptional customer service and quality standards.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
- Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
General Manager
Pangea Restaurant And Bar
09.2019 - 01.2024
- Responsible for leading and overseeing a team consisting of 100+ , to achieve quality cuisine and a memorable experience.
- Managed a team of 30+ kitchen staff to ensure seamless culinary operations and timely food service delivery.
- Implemented a new marketing strategy which resulted in an impressive 15% rise in customer footfall within one quarter.
- Implemented more efficient reservation procedures, reducing booking errors by 25% while simultaneously improving customer satisfaction.
- Successfully increased annual revenues by 500% through implementation of new training, new menu, guest experience, and community outreach improving these specific areas lead to increase in revenue.
- Increased customer service training led to a 15% rise in positive online reviews and implemented standards with quantifiable outcomes.
- Introduced a staff incentive program and were successful in decreasing turnover by 20% while simultaneously improving employee morale and employee retention.
Assistant General Manager
Capital Grille
03.2017 - 09.2019
- Successfully managed daily restaurant operations, overseeing a team of 100+ staff members.
- Played a key role in achieving and exceeding revenue targets through effective cost control and strategic planning.
- Implemented training programs that enhanced staff performance, resulting in improved service quality and customer satisfaction.
- Collaborated with the executive team to develop and execute marketing strategies, contributing to increased brand visibility and customer engagement.
- Maintained high standards of food quality, cleanliness, and overall restaurant presentation.
- Fostered a positive and collaborative work environment, leading to high employee retention and satisfaction.
Education
Bachelor of Science - Accounting / Finance
The University of Texas At Dallas
Richardson, TX05.2016
Skills
- Business Development
- Business Administration
- Vendor Sourcing
- Branding
- Workflow Planning
- P&L Management
- Advertising and Marketing
- Staff Supervision
- Expense Control
- Account Management
- Facility Management
- Team Training and Development
Certification
- Texas Food Safety Manager Certification, Pangea Restaurant and Bar - Exp: 1/21/2027
Timeline
Service Manager
Bob's Steak and Chop House
01.2024 - Current
General Manager
Pangea Restaurant And Bar
09.2019 - 01.2024
Assistant General Manager
Capital Grille
03.2017 - 09.2019
- Texas Food Safety Manager Certification, Pangea Restaurant and Bar - Exp: 1/21/2027
Bachelor of Science - Accounting / Finance
The University of Texas At Dallas
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