Christopher Martinez
Santa Clarita,CA
Summary
Results-driven professional seeking a competitive and challenging environment to contribute to organizational success while establishing a rewarding career. Highly motivated with a strong commitment to personal and professional growth, ready to embrace new challenges and advance within the company. Exceptional customer service skills, combined with relevant experience, position this candidate as a valuable asset poised to make a significant impact. Eager to leverage expertise to drive positive outcomes and foster lasting relationships in the workplace.
Overview
2016
2016
years of professional experience
Work History
Executive Assistant
Saffer & Flint Accountancy
08 2015 - 10 2023
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organizing travel arrangements and coordinating accommodations for executives.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming office staff.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assist with preparing tax returns via use of Prosystems tax preparation software.
Department Manager
Platnuim Credit Repair
11.2011 - 05.2015
- Led cross-functional teams to streamline departmental operations and enhance productivity.
- Developed and implemented strategic plans.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to identify areas for enhancement and drive operational efficiency.
- Implemented quality control measures that resulted in improved services within the department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Quality Assurance / Floor Manager
DVM Teleservices
11.2008 - 08.2011
- Monitor phone call quality and discipline and train representatives accordingly.
- Maintain accurate records and perform representative monthly and yearly reviews.
- Communicate with customers through use of email, live chat, inbound and outbound calls.
Office Manager
West Coast Car Title Loans
10.2006 - 09.2008
- Assist customers with all request via email, live chat, inbound and outbound phone calls and walk-ins.
- Collected payments
- Installed anti-theft devices in vehicles.
- Skip traced customer in order to locate vehicles for repossession.
Education
Physical Therapy
University of La Verne
La Verne, CAHigh School Diploma -
Lincoln High School
Los Angeles, CA06-2000
Skills
- Proficient in typing at 45 wpm
- Effective client support abilities
- Effective team contributor
- Executes tasks as directed
- Reliable time management
- Efficient at acquiring new skills
- Skilled in Microsoft applications
- Calendar management
- Understanding of business operations
- Skilled in digital tools
- Prioritization and scheduling
- Experienced in handling multi-line calls
Timeline
Department Manager
Platnuim Credit Repair
11.2011 - 05.2015
Quality Assurance / Floor Manager
DVM Teleservices
11.2008 - 08.2011
Office Manager
West Coast Car Title Loans
10.2006 - 09.2008
Executive Assistant
Saffer & Flint Accountancy
08 2015 - 10 2023
Physical Therapy
University of La Verne
High School Diploma -
Lincoln High School
Personal Information
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