Christopher martovich
Florida,FL
Summary
Dynamic leader with a proven track record at Storage Zone (GAAM), enhancing tenant relations and boosting efficiency through strategic process improvements. Skilled in property management and exceptional communication, I've successfully implemented solutions that significantly reduced churn rates and improved customer satisfaction. Expert in maintenance scheduling and staff management, consistently achieving and surpassing leasing goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
President
Fsa Serv Car Rentals
2021.01 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Property Manager
Storage Zone (GAAM)
2019.04 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Account Manager Supervisor
Universal Protection Security Services
2015.05 - 2019.03
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Implemented process improvements that enhanced the efficiency of the account management team.
- Reduced churn rates through attentive relationship management strategies aimed at reinforcing trust among key stakeholders.
- Streamlined communication between internal teams for better collaboration and project execution.
Car Wash Supervisor
Flippers Car Wash
2010.01 - 2015.03
- Established open communication channels between employees and management, fostering an inclusive work environment where concerns could be addressed promptly.
- Improved customer satisfaction by implementing efficient car wash processes and maintaining a clean environment.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
Education
Associates Degree in Business Management - Business Management
Penn Foster Career School
Scranton, PA08.2014
High School Diploma -
Macford
Winter Haven, FL02.2011
Skills
Property Management
Payment Collection
Property Inspections
Customer service-focused
Rent collection
Lease Renewals
Exceptional oral and written communication skills
Tenant relations
Staff Management
Leasing and sales
Property tours and inspections
Eviction Procedures
Maintenance knowledge
Maintenance Scheduling
Websites
Certification
- OSHA Certified
- CPR/AED Certification
- Florida Driver's License
- First Aid Certification
- FEMA Certified
Timeline
President
Fsa Serv Car Rentals
2021.01 - Current
Property Manager
Storage Zone (GAAM)
2019.04 - Current
Account Manager Supervisor
Universal Protection Security Services
2015.05 - 2019.03
Car Wash Supervisor
Flippers Car Wash
2010.01 - 2015.03
Associates Degree in Business Management - Business Management
Penn Foster Career School
High School Diploma -
Macford
- OSHA Certified
- CPR/AED Certification
- Florida Driver's License
- First Aid Certification
- FEMA Certified
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