Christopher Masciola
Orlando,FL
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
3
3
years of professional experience
Work History
Security Host
Walt Disney World
Orlando, FL
08.2023 - Current
- Enforced safety regulations to prevent accidents or injuries.
- Responded to emergency situations quickly and calmly.
- Reported any issues or concerns to management immediately.
- Ensured compliance with all applicable laws and regulations.
- Interacted with law enforcement officers when necessary.
- Addressed customer complaints promptly in a professional manner.
- Updated knowledge on current industry trends related to security.
- Detected and reported unauthorized personnel and activities.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Assistant Director of Development and Training
Southeastern Security Services
Tallahassee, FL
09.2021 - 12.2023
- Collected pertinent information from callers to disseminate to responding units or agencies.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Used radio, telephone and computer system to update first responders with new information.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Answered telephone calls to take messages, respond to questions and provide information during non-business hours.
- Responded immediately to incidents, illegal activities or emergency situations.
- Participated in ongoing professional development opportunities related to public safety topics.
- Developed standard operating procedures for responding to different types of emergencies.
- Ensured compliance with local laws related to fire prevention and public safety regulations.
- Researched current trends in safety technology and recommended new equipment purchases when needed.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
Education
GED -
Seaford HIgh School
Seaford, NY12-1995
Skills
- Dispatch Coordination
- Radio Frequencies Monitoring
- Computer-based dispatch systems
- Call Management
- Security operations
- Emergency Response Procedures
- Law Enforcement Collaboration
- Call Records Maintenance
- Prioritizing Situations
- Multitasking
- Communication Systems Testing
Timeline
Security Host
Walt Disney World
08.2023 - Current
Assistant Director of Development and Training
Southeastern Security Services
09.2021 - 12.2023
GED -
Seaford HIgh School
Similar Profiles
DuWayne WhitneyDuWayne Whitney
Sales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation ClubSales Associate, GSCC – Global Sales Call Center at Walt Disney World – Disney Vacation Club
Norma Aftis-DiazNorma Aftis-Diaz
DVC Member Services Advisor at Walt Disney World/Disney Vacation ClubDVC Member Services Advisor at Walt Disney World/Disney Vacation Club
Kylee HanishKylee Hanish
Customer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney SpringsCustomer Experience and Retail Manager at Walt Disney World Parks & Resorts Disney Springs
NICOLE JOHNSTONNICOLE JOHNSTON
Cast Member at Disney College Program Intern, Walt Disney WorldCast Member at Disney College Program Intern, Walt Disney World
Kendall RodriguezKendall Rodriguez
Babysitter at Erin VanNorstrandBabysitter at Erin VanNorstrand