Christopher J Mason
Tucson,AZ
Summary
Skilled in developing and implementing innovative career and technical education programs that meet the needs of diverse student populations. Bring hands-on experience in creating curriculum, conducting assessments, and facilitating industry partnerships to enhance educational outcomes. Known for leveraging technology to improve teaching effectiveness and student engagement. Have significantly increased program enrollment and student job placement rates through targeted outreach and support initiatives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Skilled in crisis management, disaster recovery planning and risk assessment with background as an Emergency Management. Knowledgeable in developing emergency response procedures, conducting drills and training sessions to ensure staff preparedness. Strengths include strong decision-making abilities under pressure, exceptional communication skills, and a knack for coordinating multi-disciplinary teams. Previous roles resulted in improved emergency response times, streamlined protocols, and the creation of robust contingency plans.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Trade Instructor
Human learning Systems – Fred G. Acosta Job Corps Center
Tucson, AZ
07.2021 - Current
- Delivered comprehensive security training for Arizona Guard licensure
- Revamped entire training curriculum
- Established practical teaching model reflecting real-world scenarios
- Cultivated successful career paths for mentees
- Facilitated on-the-job training programs for students to ensure job readiness in security
- Collaborated with US Forest Service Wildland Firefighting to create a pilot program
- Instructed learners on Incident management concepts related to ICS and NIMS
- Enhanced employment pathways for students by connecting with key stakeholders
- Utilized communication and de-escalation techniques to develop instructor curriculum
- Assisted in forming pathways for students' positive behavioral changes
- Cultivate ongoing, encouraging dialogue with alumni to support their development
Account Manager
Allied Universal Security Services
Tucson, AZ
07.2018 - 07.2021
- Served as primary client liaison for security program at designated location
- Directed the management of significant staff time resources weekly
- Managed recruitment processes for security personnel
- Maintained error-free billing processes
- Oversaw schedules to align client requirements with cost efficiency
- Managed efficient payment processes for services
- Trained staff extensively on incident command system implementation
- Suggested security measure changes after thorough assessment
- Fostered collaboration with various departments and external services to maintain a security-first approach
- Integrated Incident Command procedures and standards
- Performs regular assessments of security audits and documentation
- Reviewed construction documents for enhancement suggestions
- Proficient in implementing site-specific security measures
- Created and preserved broad on-site contact network ensuring seamless operational security
- Achieved a marked increase in billable service hours
- Facilitated continuous professional growth through targeted training
- Emphasized vital metrics to preserve profit margins for both parties
SR Team Lead / Operations Manager
VXI Global Solutions
Tucson, AZ
03.2018 - 07.2018
- Oversaw team progress
- Managed daily functions of inbound call center
- Oversaw allocation of 3,360 weekly work hours
- Guaranteed punctuality and correctness in departmental payroll tasks
- Eliminated potential profit loss through accurate schedule validation
- Engaged clients concerning KPI achievements, objectives and satisfaction levels
- Achieved superior results through effective planning and execution
- Collaborated with Talent Acquisition to sustain billable hours
- Ensured employees received high-quality training for optimal performance
- Elevated client billings by managing staff and schedules effectively to achieve additional $30,000 per month
Team Lead
VXI Global Solutions
Tucson, AZ
08.2017 - 03.2018
- Provided timely assistance to team members addressing any concerns
- Enhanced team efficiency through constructive coaching
- Maintained transparent interaction with both agents and customers
- Maintained up-to-date knowledge of Company and Client policies
- Enforced compliance with established policies among call center personnel
- Demonstrated exemplary leadership to agents through thorough guidance
- Sustain orderly conditions to adhere to PCI regulations
- Organize shift plans to maintain operational efficiency
- Maintained exactness of weekly 160-hour payroll through needed modifications
- Discuss staffing issues and KPIs regularly with the Operations Manager
- Implement review of expectations and decision time action plans
Customer Service Agent
VXI Global Solutions
Tucson, AZ
04.2017 - 08.2017
- Managed numerous client calls daily for furniture issues and questions
- Streamlined process to ensure efficient furniture delivery timelines
- Managed maintenance schedule addressing customer-reported manufacturing issues
- Assessed solutions ensuring benefits for both company and customer
- Maintained top-tier customer relations
- Assist in resolving customer issues through teamwork and cooperation
- Proficient in navigating the BDF operational software
- Developed requested de-escalation curriculum and integrated into training
Owner – Operator
Tucson's Vape Escape
Tucson, AZ
04.2013 - 04.2017
- Supervised business functions for optimal performance
- Supervised inventory management tasks to ensure efficiency
- Achieved a consistent shipping turnaround of three business days
- Developed training programs for staff in client-facing and supervisory roles
- Managed and mitigated disputes with clients
- Supported payroll and scheduling tasks
- Developed efficient production systems catering to modern e-cigarette technology
- Identified new service possibilities through thorough market research
- Enhanced user knowledge through effective education
Correction Officer/K9 Handler
Arizona Department of Corrections
Tucson, AZ
07.2006 - 03.2013
- Observed inmate conduct to deter criminal activities
- Maintained orderly environs through strategic interventions
- Ensured secure conveyance of inmates to scheduled locations such as medical appointments and funerals
- Maintained detailed logs for time, materials, and equipment used
- Apprehended escapees adhering to proper protocols
- Developed and sustained high-level firearm skills
- Conveyed rules, safety, and security procedures to inmates and visitors
- Recorded daily shift activities
- Maintained up-to-date training and certifications for correctional officer, K9 role.
- Engaged in Incident Command System for every incident response
Education
GED -
Chaffey Adult School
Ontario, CA01.1993
Skills
- Detail-oriented
- Self-Driven Initiative
- Critical Thinking Skills
- Excels at written and verbal communication
- Consistent Performance History
- Emergency Response Training
- Arizona Guard Card, Instructor Certification
- Effective Mentoring
- Professional Networking
- Hands-on instruction
- Strong leadership
- Technical training
- Collaborative Teamwork
- Program Performance Review
- Professional Demeanor
- Adaptability and Flexibility
- Time management abilities
- Emergency planning
- Hazard mitigation
- Contingency Planning
Previousworkexperience
- Volunteer Fire Fighter, South Summit Fire District
- EMT – Intermediate, Summit County - South Summit Ambulance
- Emergency 911 Dispatcher, Summit County - Summit County Sheriff’s Department
Certification
- S-260 Interagency Incident Business Management NWCG
- IS-00100.c: Introduction to Incident Command System
- IS-00200.c: Basic Incident Command System for Initial Response
- IS-00700.b: An Introduction to the National Incident Management System
- IS-00800.d: National Response Framework, An Introduction
- IS-00005.a: An Introduction to Hazardous Materials
- IS-00015.b: Special Events Contingency Planning for Public Safety Agencies
- IS-00020.21: Diversity Awareness Course 2021
- IS-00230.e: Fundamentals of Emergency Management
- IS-00235.c: Emergency Planning
- IS-00240.c: Leadership and Influence
- IS-00241.b: Decision Making and Problem Solving
- IS-00242.b: Effective Communication
- IS-00904: Active Shooter Prevention: You Can Make A Difference
- IS-00906: Workplace Security Awareness
- IS-00907: Active Shooter
- IS-00912: Retail Security Awareness: Understanding the Hidden Hazards
- IS-00914: Surveillance Awareness: What You Can Do
- IS-00915: Protecting Critical Infrastructure Against Insider Threats
- IS-01150: DHS Human Trafficking Awareness for FEMA Employees
- CPR / First Aid
- Security Guard License
- Security Guard Instructor License
Timeline
Security Trade Instructor
Human learning Systems – Fred G. Acosta Job Corps Center
07.2021 - Current
Account Manager
Allied Universal Security Services
07.2018 - 07.2021
SR Team Lead / Operations Manager
VXI Global Solutions
03.2018 - 07.2018
Team Lead
VXI Global Solutions
08.2017 - 03.2018
Customer Service Agent
VXI Global Solutions
04.2017 - 08.2017
Owner – Operator
Tucson's Vape Escape
04.2013 - 04.2017
Correction Officer/K9 Handler
Arizona Department of Corrections
07.2006 - 03.2013
- S-260 Interagency Incident Business Management NWCG
- IS-00100.c: Introduction to Incident Command System
- IS-00200.c: Basic Incident Command System for Initial Response
- IS-00700.b: An Introduction to the National Incident Management System
- IS-00800.d: National Response Framework, An Introduction
- IS-00005.a: An Introduction to Hazardous Materials
- IS-00015.b: Special Events Contingency Planning for Public Safety Agencies
- IS-00020.21: Diversity Awareness Course 2021
- IS-00230.e: Fundamentals of Emergency Management
- IS-00235.c: Emergency Planning
- IS-00240.c: Leadership and Influence
- IS-00241.b: Decision Making and Problem Solving
- IS-00242.b: Effective Communication
- IS-00904: Active Shooter Prevention: You Can Make A Difference
- IS-00906: Workplace Security Awareness
- IS-00907: Active Shooter
- IS-00912: Retail Security Awareness: Understanding the Hidden Hazards
- IS-00914: Surveillance Awareness: What You Can Do
- IS-00915: Protecting Critical Infrastructure Against Insider Threats
- IS-01150: DHS Human Trafficking Awareness for FEMA Employees
- CPR / First Aid
- Security Guard License
- Security Guard Instructor License
GED -
Chaffey Adult School
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