Christopher Mason
Tomball
Summary
Highly motivated professional offering over 20 years of experience leading strategies to support 3 high volume Powersports stores throughout Houston. Well-versed working as a Manager of Parts, and Service Writer meeting sales, and revenue growth. Consistently promote services without jeopardizing honesty and integrity. Provide strong communication skills to achieve company goals using sound judgment and decision-making skills.
Overview
21
21
years of professional experience
Work History
Parts Associate - Service Advisor - Warranty Administrator - Service Manager - Parts Manager
Team Mancuso Powersports (Formerly AJ Foyt Cycles)
02.2005 - Current
- Rotated throughout 3 high-volume locations serving in roles including Parts Manager, Service Manager, Warranty Administrator, and Parts Associate.
- Managed customer service, ordered/received parts, coordinated logistics, filed warranties, and conducted inventory control, meeting company guidelines.
- Coordinated payroll reporting for staff members.
- Worked with new units from the manufacturers, promoted parts and accessories for new customers.
- Assisted customers in upgrading to an existing unit to stay safe on the roads, tracks, parks, or water.
- Built and maintained vendor relationships and removed outdated inventory from stock.
- Parts Manager – 59 Freeway – Southwest Houston
- Led the operations of the Parts Department supporting Powersports products.
- Trained and supervised a team of 3 employees driving $500K in revenue annually.
- Conducted inventory control, ordered parts, monitored staff, and ensured customers were handled with excellent care.
- Builder/ Porter/ Service Advisor/ Warranty Administrator
- Built new units received from manufacturer, assisted customers with warranty concerns through manufacturer extended warranty via phone and in person.
- Managed service, prepared estimates for the customers, and ordered products.
- Accomplishments:
- Recognized for outstanding Customer Service during a 15-year career.
- Promoted to Parts Manager due to technical experience and leadership skills.
- Received numerous recommendations for outstanding customer service skills.
- Gained strong knowledge of warranty programs, return policies, service agreements, and inventory control.
Sales Associate
Firestone Automotive
06.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Agent
United Airlines
08.2021 - 04.2022
- Manage the transportation of baggage meeting safety protocols.
- Assist team members with push back of aircrafts and loading/unloading planes.
- Accomplishments:
- Consistently meet all regulatory compliance and deadlines.
Education
Highschool -
Robert E Lee
01.1994
Skills
- Automotive/Motorcycles
- Service Writer
- Customer Service
- Cost Estimates
- Warranty Programs
- Ordering Parts
- Revenue Growth
- Inventory Control
- Training & Development
- Contracts Bids
- Regulatory Compliance
- Maintenance
- Automotive Parts Expert
- Powersports Parts
- Mechanical Aptitude
- Account Management
- Time Management
- Goal-oriented
TECHNOLOGY
Computer Microsoft Office, Word, Outlook NXT, EVO, Light Speed System
Languages
English
Native or Bilingual
Timeline
Sales Associate
Firestone Automotive
06.2022 - 03.2023
Agent
United Airlines
08.2021 - 04.2022
Parts Associate - Service Advisor - Warranty Administrator - Service Manager - Parts Manager
Team Mancuso Powersports (Formerly AJ Foyt Cycles)
02.2005 - Current
Highschool -
Robert E Lee
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