Christopher Massey
San Antonio,Texas
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
11
11
years of professional experience
Work History
Strategic Account Manager
Ron Blank & Associates
09.2023 - Current
- Built credibility and trust to influence client's buying decisions.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
Education Event Program Manager
Ron Blank & Associates/ CE Academy
03.2015 - 09.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided ongoing direction and leadership for program operations.
- Monitored program performance to identify areas for improvement.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Maintained and updated project related documents.
- Negotiated program contracts and agreements to obtain cost-effective pricing.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Client Relations
Mood Texas (Muzak)
04.2014 - 03.2015
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Identified opportunities to cross or up-sell various sound and video solutions, and communicated customer needs to appropriate team.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with the executive sales team and leveraging productive and open client communications.
Account Manager - B2B Business Development
InTech Southwest Services
04.2013 - 04.2014
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings. Prepared sales presentations for clients showing success and credibility of products.
Education
High School Diploma -
Blue Ridge High School
Pinetop-Lakeside, AZ05.1994
Skills
- Client Relationship Building
- Revenue Generation
- Sales Tactics
- Contract Negotiation
Timeline
Strategic Account Manager
Ron Blank & Associates
09.2023 - Current
Education Event Program Manager
Ron Blank & Associates/ CE Academy
03.2015 - 09.2023
Client Relations
Mood Texas (Muzak)
04.2014 - 03.2015
Account Manager - B2B Business Development
InTech Southwest Services
04.2013 - 04.2014
High School Diploma -
Blue Ridge High School
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