Christopher Mata

• Interviewed prospective employees and provided input to HR on hiring decisions.
• Analyzed monthly financial reports to determine profitability of each department.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Reviewed completed work to verify consistency, quality, and conformance.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Implemented procedures to streamline workflow processes throughout the shop environment.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Identified opportunities for cost savings initiatives in both parts and service departments.
• Developed policies, procedures, and job descriptions for all positions within the shop.
• Ensured compliance with all safety regulations in the shop environment.
• Conducted periodic performance reviews of all staff members in parts and service departments.
• Assisted with recruitment efforts by interviewing potential candidates for available positions.
• Reviewed technician time cards on a weekly basis for accuracy and efficiency.
• Oversaw the ordering of parts, inventory control, and stock levels.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Analyzed business performance data and forecasted business results for upper management.
• Developed and maintained service and parts department budgets.
• Negotiated contracts with vendors to secure favorable terms and pricing.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved customer disputes or escalated them when necessary to management team.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Maintained relationships with vendors to ensure timely delivery of parts orders.
• Managed customer service satisfaction surveys for all service departments.
• Provided technical advice to customers on repair orders and maintenance issues.
• Supervised the daily operations of the parts and service departments.
• Recruited and trained new employees to meet job requirements.
• Performed regular inspections of shop facilities to maintain cleanliness standards.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Identified needs of customers promptly and efficiently.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed inventory and supplies to ensure materials were available when needed.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

• Liaised with assigned accounts to review business operations and track progress toward objectives.
• Conducted cost-benefit and needs analyses of current and potential customers to match services.

• Managed employee schedules and daily assignments.
• Performed cycle counts random audits per week to verify inventory accuracy and availability.Trained staff on data entry, report generation and protocols while supervising 15-20 parts assistants to improve productivity and customer interaction.
• Improved sales and inventory management by effectively controlling daily parts program activities through training and processes.
• Increased productivity, effectively managing 15-20 employees while coordinating crew dispatching activities and daily ordering processes.
• Increased productivity, effectively managing 15-20 employees and crew while coordinating dispatching activities and daily ordering processes.
• Reduced expense spending, securing low-cost inventory for customers to drive client retention.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
• Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins
• I have been with Harley-Davidson for 15 yrs. As a Service Manager, ASST GM, WARRANTY ADMIN, AND PARTS MANAGER.
• I have experience in P&L Composites. I can build parts and labor dollar budgets.

I MANAGED and LEAD the meineke store for 1 yr. Hands on with customers, dispatched work to techs. Increased sales $100,000 in one year. Good customer relationships, retention on independent car dealerships.

• Hired and trained service department staff to drive performance.
• Reviewed completed work to verify consistency, quality, and conformance.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Created standard operating procedures for all service functions.
• Performed root cause analysis on recurring problems encountered by customers.
• Created employee work schedules to keep shifts properly staffed.
• Developed and maintained relationships with customers, vendors, and suppliers.