Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christopher Matamoros

Southampton,NY

Summary

Proven track record in enhancing customer service excellence, demonstrated during tenure at William Sonoma, where exceptional cash handling accuracy and a strong work ethic led to significant improvements in customer satisfaction. Skilled in customer assistance and known for reliability, I excel in fast-paced environments, ensuring both team and client needs are met with patience and empathy.

Overview

5
5
years of professional experience

Work History

Cashier

William Sonoma
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Ice Cream Server

N/a
04.2020 - Current
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Trained new hires on company procedures and best practices, ensuring seamless integration into the team.

Babysitter

N/a
05.2019 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Managed challenging behavior effectively by implementing positive discipline techniques.

Tennis Instructor

N/a
06.2021 - 09.2024
  • Collaborated with coaching staff to develop comprehensive training programs for competitive players.
  • Explained and demonstrated basic tennis techniques to team members.
  • Promoted a positive learning environment by maintaining open communication with students and their families.
  • Boosted client retention rate by providing exceptional customer service and personalized lesson plans.
  • Established strong relationships with clients, resulting in increased referrals and client base growth.

Restaurant Waiter

N/a
05.2022 - 08.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.

Camp Counselor

ADP Total Source
06.2020 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
  • Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.

Education

High School Diploma -

Southampton High School
Southampton, NY
06.2022

Bachelor of Arts - Criminology

SUNY, Cortland
Cortland, NY
05.2026

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Cash Handling

Customer service excellence

Reliability and punctuality

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Timeline

Cashier

William Sonoma
10.2023 - Current

Restaurant Waiter

N/a
05.2022 - 08.2024

Tennis Instructor

N/a
06.2021 - 09.2024

Camp Counselor

ADP Total Source
06.2020 - 08.2024

Ice Cream Server

N/a
04.2020 - Current

Babysitter

N/a
05.2019 - Current

High School Diploma -

Southampton High School

Bachelor of Arts - Criminology

SUNY, Cortland

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Christopher Matamoros