Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTOPHER MATTHEWS

Chapel Hill,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Kitchen Supervisor

The Agora At Granville Towers
08.2023 - Current
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Monitored food preparation, production, and plating for quality control.
  • Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
  • Prepared special event menus for catered functions, accommodating dietary restrictions as needed.

Shift Manager

AMAZON
08.2022 - 04.2023
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Sortation Associate/Learning Ambassador/Problem Solver

Amazon
10.2021 - 08.2022
  • Loaded packages onto delivery vehicles in an orderly fashion according to size and weight requirements
  • Communicated effectively with other departments regarding potential delays or problems with shipments and deliveries
  • Maintained accurate records of incoming and outgoing shipments using computerized tracking systems
  • Ensured that items were properly labeled prior to sorting them into their respective areas
  • Collaborated with team members to meet tight deadlines while maintaining quality standards
  • Sorted parcels and packages for efficient delivery routes, demonstrating attention to detail
  • Trained new employees on various tasks related to sortation processes within the department
  • Developed innovative solutions to complex problems using advanced analytical skills
  • Employed various equipment and tools to find solutions for difficult or complex issues
  • Created and implemented strategies to streamline processes, identify areas of improvement, and reduce costs
  • Made decisions and resolved issues using critical thinking and analytical skills
  • Leveraged computer systems and other sources of technology to troubleshoot and track issues
  • Educated employees on proper use of organization's products and systems
  • Scheduled and taught in-class and online courses to increase employee learning
  • Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.

BUSINESS OWNER

C&C CATERING COMPANY
06.2010 - 01.2020
  • Managed the daily operations related to customer service, inventory management, and marketing
  • Established and maintained business relationships with local suppliers to boost business
  • Drew up catering contracts to obtain customer signatures and prepare finalized bills
  • Communicated regularly with clients throughout the planning process to keep them informed on progress being made towards their desired outcome
  • Created detailed reports detailing costs associated with each catered event
  • Oversaw financial details by managing receipts, billings, and expenditures.

WAREHOUSE ASSOCIATE

CHAMPAGNE LOGISTICS
08.2009 - 03.2011
  • Loaded and unloaded shipments from delivery trucks after completing order documentation
  • Collaborated with team members to complete tasks efficiently and accurately
  • Operated forklifts and pallet jacks to transport shipments and equipment.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.

KITCHEN MANAGER

EDDIE ROMANELLI'S
06.2008 - 07.2009
  • Supervised and coordinated kitchen staff to maintain productivity and efficiency
  • Observed safe temperature storage of all food products to prevent spoilage
  • Implemented cost-saving measures to reduce overhead expenses
  • Oversaw ordering process from suppliers in order to maintain adequate stock levels at all times
  • Performed troubleshooting activities when necessary to resolve any operational issues within the kitchen area quickly and effectively
  • Maintained control systems to support proper portioning and cost containment
  • Analyzed financial data related to sales volume and costs associated with running the kitchen operations in order to maximize profits
  • Scheduled employee calendar, keeping shifts properly staffed
  • Verified daily prep lists to confirm correct amount of prepared products
  • Resolved customer complaints promptly in an effort to exceed their expectations while maintaining professional composure at all times
  • Recruited qualified applicants for open positions within the kitchen staff ensuring only those candidates meeting job requirements were hired.

KITCHEN MANAGER

TRIPPS RESTAURANT
03.2005 - 05.2008
  • Supervised and coordinated kitchen staff to maintain productivity and efficiency
  • Observed safe temperature storage of all food products to prevent spoilage
  • Implemented cost-saving measures to reduce overhead expenses
  • Oversaw ordering process from suppliers in order to maintain adequate stock levels at all times
  • Performed troubleshooting activities when necessary to resolve any operational issues within the kitchen area quickly and effectively
  • Maintained control systems to support proper portioning and cost containment
  • Analyzed financial data related to sales volume and costs associated with running the kitchen operations in order to maximize profits
  • Scheduled employee calendar, keeping shifts properly staffed
  • Verified daily prep lists to confirm correct amount of prepared products
  • Resolved customer complaints promptly in an effort to exceed their expectations while maintaining professional composure at all times
  • Recruited qualified applicants for open positions within the kitchen staff ensuring only those candidates meeting job requirements were hired.

RESTAURANT OPENER

TRIPPS RESTAURANT
08.2004 - 10.2004

SERVER TRAINER

TRIPPS RESTAURANT
10.2002 - 02.2005
  • Evaluated work of waitstaff to provide ongoing training on server duties
  • Trained new hires on proper serving etiquette, menu items, and safety procedures
  • Prepared and served food and beverages to customers
  • Greeted and accommodated guests, building positive experience from first interaction
  • Resolved customer complaints and inquiries in a timely manner
  • Trained new employees on store policies and procedures including sales techniques and safety protocols
  • Conducted regular evaluations of staff performance and provided feedback on areas of improvement
  • Established best practices for product knowledge training and monitored sales staff's ability to accurately describe menu items
  • Utilized a variety of teaching techniques such as role-playing exercises, group discussions, lectures, videos, and demonstrations
  • Collaborated with management staff to ensure that training goals were met in a timely manner.

Education

BUSINESS ADMINISTRATION -

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL
Chapel Hill, NC

HIGH SCHOOL DIPLOMA -

TRITON HIGH SCHOOL
Erwin, NC
04.2001

Skills

  • Problem-Solving Skills
  • Customer Satisfaction
  • Team Collaboration
  • Performance Goals
  • Employee Management
  • Microsoft Excel
  • Google Docs
  • Vendor Relationships
  • HAZMAT Training
  • Inventory Control
  • Operations Management
  • Staff Training
  • Critical Thinking

Timeline

Kitchen Supervisor

The Agora At Granville Towers
08.2023 - Current

Shift Manager

AMAZON
08.2022 - 04.2023

Sortation Associate/Learning Ambassador/Problem Solver

Amazon
10.2021 - 08.2022

BUSINESS OWNER

C&C CATERING COMPANY
06.2010 - 01.2020

WAREHOUSE ASSOCIATE

CHAMPAGNE LOGISTICS
08.2009 - 03.2011

KITCHEN MANAGER

EDDIE ROMANELLI'S
06.2008 - 07.2009

KITCHEN MANAGER

TRIPPS RESTAURANT
03.2005 - 05.2008

RESTAURANT OPENER

TRIPPS RESTAURANT
08.2004 - 10.2004

SERVER TRAINER

TRIPPS RESTAURANT
10.2002 - 02.2005

BUSINESS ADMINISTRATION -

UNIVERSITY OF NORTH CAROLINA AT CHAPEL HILL

HIGH SCHOOL DIPLOMA -

TRITON HIGH SCHOOL

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