Christopher May
Fredericksburg,VA
Summary
Astute, adaptable, and performance-oriented business professional skilled at evaluating and optimizing all facets of company operations. Proactive in keeping companies agile in the face of changing business conditions and market trends. Excellent verbal and written communication with demonstrated strengths in financial strategies, marketing, and human resource management.
Overview
7
7
years of professional experience
Work History
Account Services Specialist
Atlantic Union Bank
12.2021 - Current
- Provided training and support for junior team members, enhancing overall team performance.
- Negotiated favorable contract terms on behalf of clients by leveraging strong analytical skills and industry knowledge.
- Developed customized service plans tailored to individual client needs, maximizing satisfaction and retention rates.
- Streamlined account management processes, reducing errors and increasing productivity.
- Identified opportunities for upselling products or services, contributing to company growth objectives.
- Ensured timely delivery of services by effectively communicating with internal teams such as product development, logistics, and finance departments.
Lead Teller
Atlantic Union Bank
06.2019 - 12.2021
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
Front Desk Administrative Assistant
George Mason University
08.2018 - 05.2019
- Enhanced client satisfaction by providing efficient and professional front desk support while finding adequate solutions to special projects.
- Contributed to successful business operations by keeping documents and files organized.
- Supported work of supervisor by providing general administrative assistance.
- Maintained strict confidentiality of university information to protect data from unauthorized access or distribution.
- Managed incoming phone calls, directing them appropriately to promote professionalism and efficiency.
Intern
Diversified Consulting LLC
08.2017 - 05.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the Human Resource industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various Human Capital and Employee Productivity programs, increasing proficiency and expanding technical skill set.
- Co-organized multiple Diversity, Equity, & Inclusion event panels for several university campuses.
Education
Bachelor of Science - Business
George Mason University
Fairfax, VA05.2023
Skills
- Account Management
- Business Development
- Corporate Sales & Marketing
- Client Relationship Building
- Financial Services
- Human Resources
Timeline
Account Services Specialist
Atlantic Union Bank
12.2021 - Current
Lead Teller
Atlantic Union Bank
06.2019 - 12.2021
Front Desk Administrative Assistant
George Mason University
08.2018 - 05.2019
Intern
Diversified Consulting LLC
08.2017 - 05.2018
Bachelor of Science - Business
George Mason University
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