Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christopher Mayea Socorro

Louisville,KY

Summary

Dynamic leader with a proven track record at AMC, adept in client communication and JavaScript mastery. Spearheaded initiatives that significantly enhanced customer satisfaction and sales performance. Excelled in fostering team collaboration and leveraging responsive web design skills to meet and exceed business objectives.

Overview

13
13
years of professional experience

Work History

Front End Assistant

Costco
10.2024 - Current
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
  • Restocked and organized merchandise in front lanes.

Assistant Sales Manager

Sewing and Vacuum Authority
10.2021 - 10.2024
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Boosted sales performance by implementing effective sales strategies and coaching team members.
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized promotional events and interacted with community to increase sales volume.
  • Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.

Store Owner

Valley Vac and Sew
03.2017 - 09.2021
  • Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Trained and motivated employees to perform daily business functions.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.

Residential Property Manager

AMC
02.2014 - 02.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
  • Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Leasing Agent

AMC
05.2012 - 02.2014
  • Distributed and followed up on tenant renewal notices.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Conducted property tours to highlight features of properties.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

High School Diploma -

North Central
Spokane, WA
05.2005

Skills

  • Task automation tools
  • Register preparation
  • Client communication
  • Responsive web design
  • Order management
  • JavaScript mastery
  • Point-of-sale system

Accomplishments

  • Achieved number% of sales quote.
  • Promoted to Job Title after only timeframe for exceptional performance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Front End Assistant

Costco
10.2024 - Current

Assistant Sales Manager

Sewing and Vacuum Authority
10.2021 - 10.2024

Store Owner

Valley Vac and Sew
03.2017 - 09.2021

Residential Property Manager

AMC
02.2014 - 02.2016

Leasing Agent

AMC
05.2012 - 02.2014

High School Diploma -

North Central

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Christopher Mayea Socorro