CHRISTOPHER MAYES
Nacogdoches,TX
Summary
Hard-working professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional customer service strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
2
2
years of professional experience
Work History
Intramural Game Supervisor
Stephen F. Austin State University
2022.08 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted team performance by developing customer service training materials and conducting service training.
- Conducted routine inspections to check quality and compliance with established specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Camp Counselor
Stephen F. Austin State University
2024.05 - 2024.08
- Led groups of children safely through variety of camp activities.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented rules and regulations to enforce discipline and compliance.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Evaluated campers' progress and provided feedback to parents.
- Inspected equipment and machinery to verify functionality and safety.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Monitored participation in recreational activities to provide assistance to participants.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Trained staff members on conducting events and following safety procedures.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Prepared reports for management regarding status and progress of recreational activities.
- Collaborated with other recreation staff in developing new recreational activities.
- Provided feedback and guidance to program participants regarding progress and development.
Education
Bachelor of Science- Kinesiology -
Stephen F. Austin State University
08.2024
Skills
- Great Communication skills
- Willingness to adapt
- Opportunist
- Goal-Oriented
- Training and mentoring
- Staff Management
- Employee Motivation
- Strategic Planning
- Complex Problem-Solving
- Staff Development
- Inventory Control
- Staff Discipline
- Processes and procedures
- Operations Management
- Project Management
- Schedule development
- Process Improvement
- Process Monitoring and Improvement
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Time Management
- Attention to Detail
- Excellent Communication
Timeline
Camp Counselor
Stephen F. Austin State University
2024.05 - 2024.08
Intramural Game Supervisor
Stephen F. Austin State University
2022.08 - Current
Bachelor of Science- Kinesiology -
Stephen F. Austin State University
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